Polytrauma/TBI System of Care is for veterans and returning service members with injuries to more than one physical region or organ system, one of which may be life threatening, and which results in physical, cognitive, psychological, or psychosocial impairments and functional disability. We provide comprehensive, high-quality, and inter-disciplinary care to patients. Teams of physicians from every relevant field plan and administer an individually tailored rehabilitation plan to help the patient recover as much as possible.

Web pages

• Main page - https://www.polytrauma.va.gov/

Covered California provides a state health insurance marketplace where individuals and small businesses in California can compare and purchase health plans. Helps determine eligibility for federal subsidies, tax credits, or Medi-Cal.

Services include:

• Offering one application for both Medi-Cal and Covered California plans
• Helping users compare health insurance options and apply for coverage
• Providing dental coverage for children with all plans; optional dental plans available for adults
• Supporting multiple languages via dedicated phone lines

Language Lines

Web pages

• Home - https://www.coveredca.com/
• Medi-Cal Eligibility and Covered California - Frequ…

Health Insurance Counseling and Advocacy (HICAP) offers free local, individualized information and advocacy for Medicare beneficiaries and individuals becoming eligible within the next six months. Provides assistance to seniors or disabled persons with Medicare issues, including denials and appeals, supplemental insurance, and long term care insurance.
Volunteer HICAP Medicare counselors provide free, unbiased, and individualized counseling by appointment only.

• Nevada County appointment line: 530-258-6827
• Placer County appointment line  916-376-8915

HICAP aims to return phone messages within 2 business days, but it may be longer.

Web pages

• Home - https://www.hicapservices.net/

The Legal Services of Northern California Health Program assists clients with legal problems related to getting and keeping health-care services such as:

• Eligbility issues
• Access to healthcare
• Medical debt
• Quality of care

Web pages

• Legal Services of Northern California Health Program - https://lsnc.net/office/lsnc-health-program

This is a Ready to Grow (R2G) resource. Ready to Grow is a First 5 Nevada County program to connect children 0-5 with services and information that support their well-being. Organizations with programs that have this R2G tag may have additional programs of interest to families.

The California Department of Managed Health Care help center helps consumers with health care issues and ensures that managed health care patients receive the medical care and services to which they are entitled. Educates consumers regarding non-jurisdictional issues, medical group or health plan closures, community resource referrals, and health plan contact information as well as mailing forms, applications, and informational brochures. Staff includes medical and legal professionals.

Website resources include:

• Health care in California
• How to file a complaint
• Your right to language assistance

Web pages

• Home - https://www.dmhc.ca.gov/
• Health care in California - https://www.dmhc.ca.gov/HealthCareinCalifornia.aspx
• File a complaint - https://www.dmhc.ca.gov/FileaComplaint.aspx
• Right to language assistance - https://www.dmhc.ca.gov/HealthCareinCalifornia/YourHealthCareRights/LanguageAssistance.aspx
• Contact - https://www.dmhc.ca.gov/AbouttheDMHC/ContactUs.aspx

Medi-Cal is California's Medicaid program. This is a public health insurance program which provides needed health care services for low-income individuals including families with children, seniors, persons with disabilities, foster care, pregnant people, and low income people with specific diseases such as tuberculosis, breast cancer, or HIV/AIDS.

Medi-Cal is free or low-cost for California residents who meet eligibility requirements. Medi-Cal considers income, but there is no asset limit (bank accounts, cash, property, vehicles).

Most applicants who apply through Covered California and enroll in Medi-Cal will receive care through managed health care plans. In Nevada and Placer Counties, the managed care provider is Partnership HealthPlan of California (PHC). Medi-Cal is financed equally by the state and federal government. Medi-Cal and Covered California use the same application. This means that once you apply using CoveredCA.com, you’ll find out which program you qualify for. Some hou…

Medi-Cal provides telephone support during normal business hours and an automated phone line for additional information and help after hours.

Medi-Cal phone support: 800-541-5555. The Telephone Service Center (TSC) is available 8am to 5pm, Monday through Friday, except holidays.

People who have straight Medi-Cal can call this number to get a list of providers in their area that take Medi-Cal. Once they have Anthem Blue Cross, California Health and Wellness, or other managed care, they will need to contact those companies directly for a list of providers. In January 2024 the Medi-Cal contracted provider in Nevada and Placer Counties will be Partnership Healthplan of California (which will replace both Anthem Blue Cross and California Health and Wellness).

Automated Phone Center: 800-786-4346. The automated phone center is available 7am to 8pm, PST, seven days a week.

Web pages

• Home - https://www.dhcs.ca.gov/services/medi-cal/Pages/default.aspx

Health Care Options provides Medi-Cal beneficiaries with resources to make informed choices about Medi-Cal benefits.

Medi-Cal beneficiaries can call Health Care Options to select a plan, change a plan, or disenroll.

Health Care Options is a branch of the Managed Care Operations Division of the CA Dept. of Health Care Services.

Web pages

• Home - https://www.healthcareoptions.dhcs.ca.gov/en

Partnership HealthPlan of California administers Medi-Cal benefits in participating counties through local care providers.

Services may include:

• Coordinated care through the Medi-Cal managed care system
• Referrals to in-network primary care and specialty providers
• Access to the Medi-Cal Provider Directory
• Emergency resources and response information (note: info may be outdated; call to confirm)
• Through CalAIM, eligible members may receive additional supports such as housing navigation, tenancy-sustaining services, and transportation assistance

Web pages

• Home - https://www.partnershiphp.org/Pages/PHC.aspx
• Medi-Cal Provider Directory -https://www.partnershiphp.org/Providers/Medi-Cal/Pages/Provider-Directory.aspx

Kaiser Permanente is one of the nation's largest not-for-profit health plans, serving 12.2 million members. It comprises:

• Kaiser Foundation Health Plan, Inc.
• Kaiser Foundation Hospitals and its subsidiaries
• Permanente Medical Groups

The Kaiser Permanente Greater Sacramento service area includes Sacramento County and Placer County which are served by the Roseville, Sacramento, and South Sacramento medical centers.

Web pages

• Home - https://healthy.kaiserpermanente.org/northern-california/front-door
• Find Doctors & Locations - https://healthy.kaiserpermanente.org/northern-california/doctors-locations#/search-form
• Kaiser Permanente of Northern California - https://mydoctor.kaiserpermanente.org/ncal/get-care
• COVID-19 Vaccine Information - https://mydoctor.kaiserpermanente.org/covid-19/covid-19-vaccine
• Flu Vaccine Information - https://mydoctor.kaiserpermanente.org/ncal/cold-and-flu/prevention#/prevention
• Permanente Medical Groups - https://permanente.org/