Provides a starting point for anyone seeking information about health and human services programs and assists callers in connecting to the services that best meet their needs. Services are available by phone 24 hours a day, seven days a week and by text and instant message Monday through Friday from 8:30am to 5pm. Offers assistance in multiple languages. Services are accessible to people with disabilities. Program website offers guided searches by topic with information on community programs and services.

Service area: Nevada County, Placer County, Tahoe/Truckee
 

211 Connecting Point can refer people to other 211 call centers in California and around the USA. 211 Contact Center Representatives can access a PDF document for California that contains County, Phone Number, Lead Entity, Website, and State Region served. To find contact centers around the United States visit https://www.211.org/about-us/your-local-211

You can also call 866-FIND-211 (866-346-3211) to find your county's 211 in California. Your call can be transferred to your local 2-1-1.

(Note: If you work at a 2-1-1 in California and would like your county to route appropriately through the 866-find-211 phone line, please contact Eve Hamilton at ehamilton@icfs.org.)

 

California 211 Direct Phone Numbers

2‑1‑1 is a free telephone number providing access to local community services. 2‑1‑1 is available in multiple languages, allowing people access to information and to obtain referrals for resources such as physical and mental health, housing, utility, food…

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Any Nevada County resident who has a current positive test result for COVID-19 or who has long COVID may be eligible for some County services if they have no other support available from family or friends. Positive test result can be from a testing site or a home antigen test. If a home test, a public health nurse will determine if a PCR/on site test is needed. People in these situations can call 211 to be put on a list. County staff will contact them to see if they can assist with services.
 
For people with a current positive COVID test result, the County may be able to provide supplies that can be ordered online for delivery:

• groceries
• toiletries
• diapers
• cleaning supplies

 
For COVID-19 test kits call Nevada County COVID-19 Nurse Line at 530-265-7258 and arrange for a parking lot pick up at the Public Health building located at 500 Crown Point Circle, Grass Valley.
 
For people with long COVID, the County may be able to provide

• general info
• support groups
• help with disabil…

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211 provides eligibility screening for the Food Bank of Nevada County Home Delivery program. Call 211 or 833-342-5211.

Clients must:

• be medically impacted
• meet income qualifications
• live at an address where food can be delivered
• live within 10 miles of Food Bank of Nevada County, 310 Railroad Ave, Suite 100, Grass Valley, CA 95945

Notes:

• There are two deliveries per month - on first and third Tuesdays
• No accommodation for special diets

211 provides information about Food Banks and Pantries and Congregate Meals.

During the coronavirus outbreak, available services have changed from time to time. Call 211 for the most current info.

Coronavirus Considerations
Community food distribution programs have been asked to keep 211 updated about any changes in their schedules and protocols. Use the following info as a guide, but remember that distributions may need to be canceled or changed on short notice.

FOOD BANK OF NEVADA COUNTY
Due to health concerns surrounding COVID-19, we will be holding DRIVE-THRU distributions at...
 
Grass Valley
2nd and 4th Thursdays of each month from 10am-12pm
Grass Valley Seventh Day Adventist Church
12889 Osborn Hill Rd, GV
 
North San Juan
2nd Tuesday of each month from 10am-12pm
Oak Tree School
18847 Oak Tree Rd, North San Juan
 
Town of Washington
3rd Wednesday of each month at 12pm
15406 Washington Rd, Washington

Truckee
Tuesday from 4pm-5pm
11001 College Trail, Truckee, CA
 
GOLD COUN… [read more]

211 Connecting Point can text community members information on resources as follows:

I&R (Information and Referral) to resources nearby to meet your needs. Live agents are available Monday-Friday 8:30 am-6:30 pm.

• To begin your conversation in English or Espanol, text your zip code to 898211

Placer County resources
For occasional alerts (1-2 times a week) on resources only available in Placer County

• In English, text gethelpplacer to 898211
• In Espanol, text ayudacomunitaria to 898211

Non-emergency disaster info (not active at this time)

• 211 may provide information on how to sign up for non-emergency text message updates in the event of a disaster (not active at this time)

Standard msg and data rates may apply. Text STOP to opt-out, Text HELP for technical assistance. For terms and conditions for texting with 898211, please visit: https://educationalmessageservices.com/policies/
 

211 Travel Training offers free individual or group instruction for how to use Nevada County Connects, the Western Nevada County public bus system. The travel trainer helps people create an individualized training plan to meet their specific travel needs and goals. They learn how to plan their trip, make their journey, and build confidence in using the bus system.

211 Travel Training offers three types of instruction
1. One-On-One Travel Training - Instruction in the skills necessary for independent travel on the public bus system.
2. Public Transit Orientation for Your Group or Organization - A group activity for explaining the local transportation system. Public Transit Orientation occurs at a designated location such as a classroom, home, or office. The orientation includes: overview of local transit system; use of map and schedules for trip planning; fares, passes, and payment options.
3. Route or Destination Specific Group Trips  - An experiential small group training  to u… [read more]

The Federal Trade Commission has information about avoiding and reporting coronavirus scams during the COVID-19 pandemic.

Avoid coronavirus scams - https://www.ftc.gov/coronavirus/scams-consumer-advice
Consumer alerts & tips for avoiding coronavirus scams - https://www.consumer.ftc.gov/?utm_source=govdelivery

California HOPE (CalHOPE) delivers crisis phone support and a warm line for communities impacted by a national disaster. This is a Crisis Counseling Assistance and Training Program (CCP) funded by the Federal Emergency Management Agency (FEMA)​, and run by the California Department of Health Care Services (DHCS). 

CalHOPE builds community resiliency and helps people recover from disasters through free outreach, crisis counseling, and support services.

Includes the 24/7 CA Peer-Run Warm Line for Coronavirus (COVID-19) Support: https://www.mentalhealthsf.org/. Call 855-845-7415 or chat. https://www.mentalhealthsf.org/peer-run-warmline/ Note: As of March 2022, it is not yet known if funding for this service will be renewed.

Services include:

• Individual and Group Crisis Counseling and Support
• Individual and Public Education
• Community Networking and Support​
• Connection to Resources
• Media and Public Service Announcements
• CalHOPE Warm Line: 833-317-HOPE (…

[read more]

California Parent & Youth Helpline provides emotional support for families challenged by the pressures of COVID-19.

California Parent & Youth Helpline can help you get your strength and confidence back. Call, text, or chat to connect with one of their trained Helpline Counselors for free. 855-427-2736, https://caparentyouthhelpline.org/

Parents and caregivers can join a free weekly online support group to explore their underlying emotions and build resiliency to strengthen their family by filling out this form: https://caparentyouthhelpline.org/parents-anonymous-online-adult-groups. Each Parents Anonymous Group has a trained group facilitator and parent group leader.

Parents Anonymous Inc. launched the California Parent & Youth Helpline in partnership with Governor Gavin Newsom as part of his initiative to address the impacts of COVID-19.

Since 1969, Parents Anonymous has provided weekly evidence-based support groups for parents, children and youth nationwide.