The 211 Connecting Point Contact Center provides information about health and human services programs and helps callers connect to the services that best meet their needs.

Services are available by phone 24 hours a day, seven days a week, and by text and instant message Monday through Friday from 8:30am to 5pm. Help is offered in many languages.

Services are accessible to people with disabilities. The 211 Connecting Point website offers guided searches by topic with information on community programs and services.

In the event of disasters such as wildfires and winter storms, 211 Connecting Point provides timely disaster-related information via the 211 call center and website.

Service area: Nevada County, Placer County, Tahoe/Truckee


Web pages

• Home - https://211connectingpoint.org/
• Quick Links for a guided search by topic - https://cde.211connectingpoint.org/

The 211 Connecting Point Contact Center can refer people to other 211 call centers in California and around the USA.

Find contact centers around the United States here.

You can also call 866-FIND-211 (866-346-3211) to find your county's 211 in California. Your call can be transferred to your local 2-1-1.

(Note: If you work at a 2-1-1 in California and would like your county to route appropriately through the 866-find-211 phone line, please contact Eve Hamilton at ehamilton@icfs.org.)

 The 211 Connecting Point Contact Center can text community members information on resources.

Information and Referral (I&R)

For local resources to meet your needs. Live agents are available Mon-Fri 8:30am-6:30pm.

• To begin your conversation in English or Espanol, text your zip code to 898211

Placer County resources

For occasional alerts (1-2 times a week) on resources only available in Placer County.

• In English, text gethelpplacer to 898211
• In Espanol, text ayudacomunitaria to 898211

Non-emergency disaster info (not active at this time)

• 211 may provide information on how to sign up for non-emergency text message updates in the event of a disaster (not active at this time)

Standard msg and data rates may apply. Text STOP to opt-out, Text HELP for technical assistance. For terms and conditions for texting with 898211, visit here. 

Web pages

• Home - https://211connectingpoint.org/
• Terms and Conditions - https://educationalmessageservices.com/policies/ 

24-Hour Crisis Line - 530-265-5811

Services
The Behavioral Health Department provides a wide variety of Adult Mental Health Services to the public, particularly for Medi-Cal recipients and those with severe mental illness. These include Mental Health Services and Alcohol and Other Drug Services. County employees provide some services, while contracted individuals and organizations provide other services, with County monitoring.

Service Range
This continuum of care ranges from acute inpatient to routine outpatient services, and includes medication services, psychotherapy, residential services, wellness and recovery, care management, long term institutional care and vocational services. Adult Services monitors the delivery of services to ensure that State standards are met for quality, timeliness and authorization.

Clinics
There are two county clinics. The Western County Crown Point Facility in Grass Valley, and a Truckee clinic at the Joseph Government Center. Visit the Locations and Hours p…

California HOPE (CalHOPE) delivers crisis phone support and a warm line for communities impacted by a national disaster. This is a Crisis Counseling Assistance and Training Program (CCP) funded by the Federal Emergency Management Agency (FEMA), and run by the California Department of Health Care Services (DHCS).

Services include:

• Individual and Group Crisis Counseling and Support
• Individual and Public Education
• Community Networking and Support
• Connection to Resources
• Media and Public Service Announcements
• CalHOPE Warm Line: 833-317-HOPE (4673)
  • California Peer Run Warm Line (ext. 1): Operates 24/7. Also 855-845-7415
    
    

Web pages

• CalHope - https://www.calhope.org/
• FEMA - https://www.fema.gov/
• DHCS - https://www.dhcs.ca.gov/Pages/default.aspx

The City of Auburn's Code Enforcement Department p​rovides a way for Auburn residents to report local code violations and property concerns.

It handles complaints related to zoning, housing, and other municipal codes. Staff work to ensure that neighborhoods stay safe, clean, and in line with city regulations.

Services include:

• Investigation of reported code violations
• Follow-up with property owners regarding compliance
• Oversight of issues like overgrown weeds, illegal dumping, and unsafe structures
• Coordination with other city departments as needed

Web pages

• Home - https://www.auburn.ca.gov/415/Code-Enforcement
• Report a Concern - www.auburn.ca.gov/RequestTracker.aspx
• Complaint Form - https://www.auburn.ca.gov/DocumentCenter/View/111/Complaint-Form?bidId=

The City of Lincoln's Code Enforcement Division promotes health and safety for the residents of Lincoln. They maintain the quality of the community through partnerships, education, and enforcement. They work with residents, neighborhood associations, public service agencies, and city departments. Code enforcement applies the Lincoln Municipal Code (LMC) to address nuisances.

Report an issue online - Your identity is kept anonymous through the investigation. You do need to provide your contact information in case further information is needed.

Web pages

• Code Enforcement - https://www.lincolnca.gov/en/our-government/code-enforcement.aspx
• Lincoln Municipal Code - https://library.municode.com/ca/lincoln/codes/code_of_ordinances
• Report An Issue - https://forms.lincolnca.gov/Code-Enforcement-Request-Form

• Home - https://colfax-ca.gov/government/public-works/code-enforcement/
• Confidential complaint form - https://colfax-ca.gov/wpfd_file/confidential-complaint-form/

The City of Grass Valley Building Department attends to code compliance issues and complaints. Residents with complaints can submit a Code Compliance Investigation Request Form. Issues include:

• Unsanitary / Unsafe Property
• Trash, Junk, Debris
• Overgrown and/or piles of Vegetation
• Abandoned / Inoperative Vehicle(s)
• Environmental (sewage, chemicals, etc.)
• Building Code Violation(s) (work without permit, etc.)
• Substandard Housing Conditions
• Deteriorated, Dangerous, Unsafe Building(s)
• Improper or unapproved use or occupancy
• Encroachment in public right of way
• Hazardous Obstruction
• Zoning Violation
• Fencing
• Polluted Water

Web pages

• Code Compliance Investigation Request Form - https://www.cityofgrassvalley.com/webform/code-compliance-investigation-request-form
• Contact - https://www.cityofgrassvalley.com/contact

Code Enforcement addresses nuisances and safety issues that pose a threat to the health, safety and well being of residents and guests of the Town of Loomis. The Code Enforcement officer responds to complaints, investigates violations and obtains compliance of the Loomis Municipal Code, ensuring conditions which pose a negative impact on a neighborhood are adequately addressed to improve the quality of life and environment for those who live and work in the Town.

Code Enforcement has a variety of ways of reporting a violation

• Mail - Town of Loomis Attention Code Enforcement, P.O. Box 1330, Loomis, CA 95650.
• Complaint form (printable version) -
  https://loomis.ca.gov/documents/complaint-form-pdf/
• Online Complaint form - https://loomis.ca.gov/complaints/

You can also call to report a violation: 916-652-1840.

Web pages

• Home - https://loomis.ca.gov/departments/code-enforcement/
• Loomis Municipal Code - http://qcode.us/codes/loomis/
• Complaint Form (Printable Version) -
  https://loomis.ca.gov/d…