The 211 Connecting Point Contact Center provides information and referral to local health and human services in Nevada County, Placer County, and the Tahoe-Truckee region. 

Services are available by phone 24/7, and by text and live chat Monday through Friday. Support is offered in multiple languages. 

During disasters, such as wildfires or winter storms, the 211 Connecting Point shares timely updates through its call center and website.

Services include:

• Phone-based information and referrals to local health and human service programs
• Online guided search tool to explore community resources by topic
• Disaster-related updates during emergencies (evacuation info, shelter details, etc.)
• Support in multiple languages
• Services accessible to people with disabilities

Web pages

• Home - https://211connectingpoint.org/
• Quick Links for a guided search by topic - https://cde.211connectingpoint.org/

The 211 Connecting Point Contact Center can refer people to other 211 call centers in California and around the USA.

Find contact centers around the United States here.

You can also call 866-FIND-211 (866-346-3211) to find your county's 211 in California. Your call can be transferred to your local 2-1-1.

(Note: If you work at a 2-1-1 in California and would like your county to route appropriately through the 866-find-211 phone line, please contact Eve Hamilton at ehamilton@icfs.org.)

 The 211 Connecting Point Contact Center can text community members information on resources.

Information and Referral (I&R)

For local resources to meet your needs. Live agents are available Mon-Fri 8:30am-6:30pm.

• To begin your conversation in English or Espanol, text your zip code to 898211

Placer County resources

For occasional alerts (1-2 times a week) on resources only available in Placer County.

• In English, text gethelpplacer to 898211
• In Espanol, text ayudacomunitaria to 898211

Non-emergency disaster info (not active at this time)

• 211 may provide information on how to sign up for non-emergency text message updates in the event of a disaster (not active at this time)

Standard msg and data rates may apply. Text STOP to opt-out, Text HELP for technical assistance. For terms and conditions for texting with 898211, visit here. 

Web pages

• Home - https://211connectingpoint.org/
• Terms and Conditions - https://educationalmessageservices.com/policies/ 

The 211 Connecting Point Contact Center hosts 211-Travel Training, which offers free individual or group instruction for how to use Placer Transit, the Placer County public bus system.

The travel trainer helps people create an individualized training plan to meet their specific travel needs and goals. They learn how to plan their trip, make their journey, and build confidence in using the bus system.

211 Travel Training offers three types of instruction

1. One-On-One Travel Training - Instruction in the skills necessary for independent travel on the public bus system.

2. Public Transit Orientation for Your Group or Organization - A group activity for explaining the local transportation system. Public Transit Orientation occurs at a designated location such as a classroom, home, or office. The orientation includes: overview of local transit system; use of map and schedules for trip planning; fares, passes, and payment options.

3. Route or Destination Specific Group Trips - An experiential…

24-Hour Crisis Line - 530-265-5811

Services
The Behavioral Health Department provides a wide variety of Adult Mental Health Services to the public, particularly for Medi-Cal recipients and those with severe mental illness. These include Mental Health Services and Alcohol and Other Drug Services. County employees provide some services, while contracted individuals and organizations provide other services, with County monitoring.

Service Range
This continuum of care ranges from acute inpatient to routine outpatient services, and includes medication services, psychotherapy, residential services, wellness and recovery, care management, long term institutional care and vocational services. Adult Services monitors the delivery of services to ensure that State standards are met for quality, timeliness and authorization.

Clinics
There are two county clinics. The Western County Crown Point Facility in Grass Valley, and a Truckee clinic at the Joseph Government Center. Visit the Locations and Hours p…

California HOPE (CalHOPE) delivers crisis phone support and a warm line for communities impacted by a national disaster. This is a Crisis Counseling Assistance and Training Program (CCP) funded by the Federal Emergency Management Agency (FEMA), and run by the California Department of Health Care Services (DHCS).

Services include:

• Individual and Group Crisis Counseling and Support
• Individual and Public Education
• Community Networking and Support
• Connection to Resources
• Media and Public Service Announcements
• CalHOPE Warm Line: 833-317-HOPE (4673)
  • California Peer Run Warm Line (ext. 1): Operates 24/7. Also 855-845-7415
    
    

Web pages

• CalHope - https://www.calhope.org/
• FEMA - https://www.fema.gov/
• DHCS - https://www.dhcs.ca.gov/Pages/default.aspx

The City of Auburn's Code Enforcement Department p​rovides a way for Auburn residents to report local code violations and property concerns.

It handles complaints related to zoning, housing, and other municipal codes. Staff work to ensure that neighborhoods stay safe, clean, and in line with city regulations.

Services include:

• Investigation of reported code violations
• Follow-up with property owners regarding compliance
• Oversight of issues like overgrown weeds, illegal dumping, and unsafe structures
• Coordination with other city departments as needed

Web pages

• Home - https://www.auburn.ca.gov/415/Code-Enforcement
• Report a Concern - www.auburn.ca.gov/RequestTracker.aspx
• Complaint Form - https://www.auburn.ca.gov/DocumentCenter/View/111/Complaint-Form?bidId=

The City of Lincoln's Code Enforcement Division promotes health and safety for Lincoln residents by investigating municipal code violations and working to resolve nuisances.

It investigates complaints related to property maintenance, illegal signage, vehicle abatement, and similar issues.

Services include:

• Enforcing Lincoln Municipal Code related to property and neighborhood standards
• Investigating complaints regarding code violations
• Offering online complaint reporting with anonymous option
• Coordinating with residents, neighborhood groups, and city departments

Additional notes:

Contact information must be provided when submitting an online report in case follow-up is required. Identity remains anonymous during the investigation process.

Web pages

• Home - https://www.lincolnca.gov/en/our-government/code-enforcement.aspx
• Lincoln Municipal Code - https://library.municode.com/ca/lincoln/codes/code_of_ordinances
• Report An Issue - https://forms.lincolnca.gov/Code-Enforcement-Re…

• Home - https://colfax-ca.gov/government/public-works/code-enforcement/
• Confidential complaint form - https://colfax-ca.gov/wpfd_file/confidential-complaint-form/

The City of Grass Valley Building Department attends to code compliance issues and complaints. Residents with complaints can submit a Code Compliance Investigation Request Form. Issues include:

• Unsanitary / Unsafe Property
• Trash, Junk, Debris
• Overgrown and/or piles of Vegetation
• Abandoned / Inoperative Vehicle(s)
• Environmental (sewage, chemicals, etc.)
• Building Code Violation(s) (work without permit, etc.)
• Substandard Housing Conditions
• Deteriorated, Dangerous, Unsafe Building(s)
• Improper or unapproved use or occupancy
• Encroachment in public right of way
• Hazardous Obstruction
• Zoning Violation
• Fencing
• Polluted Water

Web pages

• Code Compliance Investigation Request Form - https://www.cityofgrassvalley.com/webform/code-compliance-investigation-request-form
• Contact - https://www.cityofgrassvalley.com/contact