The 211 Connecting Point Contact Center can refer people to other 211 call centers in California and around the USA.

Find contact centers around the United States here.

You can also call 866-FIND-211 (866-346-3211) to find your county's 211 in California. Your call can be transferred to your local 2-1-1.

(Note: If you work at a 2-1-1 in California and would like your county to route appropriately through the 866-find-211 phone line, please contact Eve Hamilton at ehamilton@icfs.org.)

The California Public Utilities Commission (CPUC) will begin the process to add a new area code to the area currently served by the 530 area code, as the 530 area code is expected to be depleted of prefixes by September 2025.

The new area code will be introduced on top of the 530 area code using the overlay method. Overlay means that people with existing 530 area code phone numbers will keep those. Any new numbers would be given the new area code thus "overlaying" the existing numbers. Rather than having regions split geographically for assigning new area codes, old and new area codes will be intermixed throughout the service area. The new area code to overlay the 530 area codes is 837.

The North American Numbering Plan Administrator (NANPA) will be filing an application with the CPUC on behalf of the telecommunications industry to request the CPUC approve an overlay area code for the 530 area code region to provider additional numbering resources for the region.

The 530 area code serv…

California Connect, also called the Deaf and Disabled Telecommunications Program (DDTP), is funded by the California Public Utilities Commission (CPUC) and is a public purpose program that provides communications equipment and services to persons with disabilities. The program’s accessible products and services are fully subsidized, removing financial barriers.

Equipment is available for people who have difficulty:

• Hearing
• Seeing
• Moving
• Speaking
• Learning or remembering

California Relay Service can connect TTY users to non-TTY users.

There are free trainings on how to make a smartphone work better for people with disabilities.

To be eligible, you must be certified as having a permanent or temporary disability and you also must:

• Live in California
• Have access to telephone service
  • You must have access to either cell phone or land line service to participate in the program.

Web pages

• Home - https://caconnect.org/
• Apply - https://apply.caconnect.org/
• Find equipment - https://caconnect.org/e…

CalWORKs p​rovides cash aid and employment services to eligible families with children through California’s public assistance program.

Services are delivered by county welfare departments and are available in all 58 counties.

Services include:

• Monthly cash assistance to help pay for basic needs such as housing, food, and utilities
• Immediate, short-term aid for families with little or no cash
• Employment and training support to help participants become self-sufficient
• Eligibility determinations based on family size, income, and special needs
• Support for families experiencing the absence, disability, or death of a parent
• Assistance for families with both parents present when the principal earner is unemployed
• Aid for needy caretaker relatives of foster children

Web pages

• Home - https://www.placer.ca.gov/2111/CalWORKs-Employment-Services
• General California Benefits Information - http://www.benefitscal.org/

Clean & Sober Transitional Living provides sober living in a safe and long-established recovery community, including three meals a day and all utilities.

Web pages

• Home - https://clean-and-sober-living.com/

Environmental Utilities, a division of the City of Roseville, manages water, wastewater, garbage, recycling, stormwater, and recycled water services for Roseville residents.

Services include:

• Water delivery, wastewater collection, and recycled water systems
• Garbage, green waste, and recycling collection
• Stormwater quality monitoring and compliance
• Water efficiency programs, including Water Wise House Calls
• Educational materials on waste reduction and resource conservation

Web pages

• Home - https://www.roseville.ca.us/cms/One.aspx?portalId=7964922&pageId=8717422
• Recycling - https://www.roseville.ca.us/cms/One.aspx?portalId=7964922&pageId=8908309
• Water Wise House Calls - https://www.roseville.ca.us/cms/one.aspx?portalId=7964922&pageId=10783212
• Contact - https://www.roseville.ca.us/government/departments/environmental_utilities/contact_us

The California Public Utilities Commission (CPUC) provides a High Fire Threat District (HFTD) map to identify areas with elevated or extreme wildfire risks. 

This map is used by utility companies, such as PG&E, to determine eligibility for certain safety programs, including portable backup battery programs.

About the Map:

The CPUC High Fire-Threat District Map includes three fire-threat areas:

• Zone 1: Tier 1 High-Hazard Zones (HHZs) identified by the U.S. Forest Service (USFS) and CAL FIRE. These zones are near communities, roads, and utility lines and pose a direct threat to public safety.
• Tier 2: Areas with elevated wildfire risk from overhead utility power lines and facilities.
• Tier 3: Areas with extreme wildfire risk, where the highest likelihood of fire initiation and growth exists. This tier requires the most stringent utility regulations to reduce fire risks.

Most of Nevada County and Placer County are designated as Tier 2 or Tier …

Pacific Gas and Electric Company (PG&E) operates a Geographic Zones Map to help communities understand local wildfire risks and Public Safety Power Shutoff (PSPS) protocols.

The program is informed by the California Public Utilities Commission (CPUC) High Fire Threat Map. 

In Nevada and Placer Counties, PG&E designates service areas under Zone 5, indicating elevated wildfire threat levels.

Services include

• Zone-based maps for PG&E service areas
• Identification of areas subject to PSPS due to wildfire risk

Additional notes

Maps are updated in coordination with state-level fire safety authorities. Zone designations help residents prepare for outages and understand regional fire risk levels.

Web pages

• Home - https://www.pge.com/en/outages-and-safety/safety/wildfire-preparedness-support/weather-and-fire-detection.html 
• California Public Utilities Commission (CPUC) High Fire Threat Map - https://files.cpuc.ca.gov/Safety/fire-threat_map/Version%201/P…

A guide to 3-digit N11 phone numbers is located here.

• 211 - Community information and referral services. 211 service is provided by local community-based or government organizations that are authorized by the CPUC to use the 211 code to provide information and referrals to health and human services.
• 311 - Non-emergency governmental services. 311 service is administered by municipal governments.
• 411 - Local Directory Assistance. 411 directory assistance is provided by individual telecommunications service providers or independent providers.
• 511 - Traffic and Transportation information. The California Highway Patrol, California Department of Transportation, and local transportation agencies oversee 511 operations.
• 611 - General Customer Service. 611 service is provided by individual telecommunications service providers.
• 711 - Telecommunications Relay Service for the speech and hearing impaired. In California, 711 Relay service is provided through Hamilton Relay.
• 811 - Call-before-you-dig phone…

Following a wildfire, storm, or other disaster, residents who continue to experience outage issues or other utility concerns after contacting their utility provider should submit a complaint with the California Public Utilities Commission's online form.

Be ready to provide:

• Name of the Utility Provider
• Full name of the customer. If you are not the customer of record, you must be authorized to discuss the account with the utility company.
• Account Number
• Service Address (the physical location of the service. Is it a residence or business?).
• Mailing Address (if different from service address).
• Area code and phone number that pertains to the dispute.
• A phone number where we can reach you.
• Details of your complaint. Please be specific and provide as much information as possible such as a chronological order of dispute. For example, the dates that charges were billed, the location of the safety concern, etc.
• Include the utility provider’s response to your concern, if available.
• If you have s…