211 Connecting Point can refer people to other 211 call centers in California and around the USA. 211 Contact Center Representatives can access a PDF document for California that contains County, Phone Number, Lead Entity, Website, and State Region served. To find contact centers around the United States visit https://www.211.org/about-us/your-local-211

You can also call 866-FIND-211 (866-346-3211) to find your county's 211 in California. Your call can be transferred to your local 2-1-1.

(Note: If you work at a 2-1-1 in California and would like your county to route appropriately through the 866-find-211 phone line, please contact Eve Hamilton at ehamilton@icfs.org.)

 

California 211 Direct Phone Numbers

2‑1‑1 is a free telephone number providing access to local community services. 2‑1‑1 is available in multiple languages, allowing people access to information and to obtain referrals for resources such as physical and mental health, housing, utility, food…

[read more]

211 Connecting Point does sign-ups for the County of Nevada's Office of Emergency Services (OES) Code RED alert system. Code RED offers notifications to county residents in case of emergencies or other critical community situations requiring alerts. Alerts may be received by means of text, email, landline, cell phone, and TTY. CodeRED is a product of the company called OnSolve. See below for info specific to the Truckee area.

Sign Up for Alerts
Online form allows users to enter their contact information and preferred communications methods.

• Information: https://readynevadacounty.org/ - click on Emergency Alerts or go directly to the Emergency Alerts page: https://www.nevadacountyca.gov/2713/Emergency-Alerts
• Enroll: https://public.coderedweb.com/cne/en-US/CA8B57E20D17

Assistance Signing Up for Alerts
211 Connecting Point does sign-ups for the County of Nevada's Office of Emergency Services (OES) Code RED alert system. All Nevada County residents are encouraged… [read more]

211 Connecting Point provides information about disaster preparedness.

• Listos California Disaster Preparedness Info - https://www.listoscalifornia.org/disaster-preparedness/
• Resources - https://www.listoscalifornia.org/resources/ -  Listos California has free materials in many languages that you can use and share to promote disaster preparedness in your home and community. Find documents such as the Disaster Ready Guide and First Aid Kit for Your Mind.
• Disaster Directories by County - https://www.listoscalifornia.org/prepare-your-community/toolkit/disaster-directories-english/ - 58 Disaster Directories for each California county, with information to help highly vulnerable populations get ready for wildfires, earthquakes, floods and power shutoffs.
• Hazard Maps - show risk of earthquake, wildfire, and flood by county. https://www.listoscalifornia.org/prepare-your-community/toolkit/hazard-maps-english/

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Disa… [read more]

211 Connecting Point provides information about local fires. The Mosquito Fire is directly affecting Placer County and El Dorado County.

For Placer County, see 211 Mosquito Wildfire Resources page for latest info: https://211connectingpoint.org/mosquito-wildfire-resources-placer-county/

For El Dorado County call their 2-1-1. From within El Dorado county call 2-1-1. From outside El Dorado county call 1-833-223-9797.

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Mosquito Fire Info from Placer County

• Ready Placer: Current Incidents Dashboard - https://experience.arcgis.com/experience/07930e6e8f034ae4bba71e8bfedb2779/page/Current-Incidents
• Placer County Sheriff's Office Evacuation Map - https://pcsogis.maps.arcgis.com/apps/webappviewer/index.html?id=34e6172213b540c8b8b064d8a7da4f76
• CalFire Info - https://www.fire.ca.gov/incidents/2022/9/6/mosquito-fire

Activated shelters and evacuation centers can be found on 211 Mosquito Wildfire Resources page here.

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211 Connecting Point provides information about PG&E Public Safety Power Shutoffs.
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UPDATES
For the most recent updates go to https://pgealerts.alerts.pge.com/outages/map/
Nevada County, Placer County, and Tahoe/Truckee are in PG&E Geographic Zone 5

Text PSPS to 211211 to receive general PSPS information via text on your mobile device.
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How customers can prepare
As part of PSPS preparedness efforts, PG&E is asking customers to:

• Update your contact information at pge.com/mywildfirealerts or by calling 1-866-743-6589 during normal business hours. PG&E will use this information to alert customers through automated calls, texts, and emails, when possible, prior to, and during, a Public Safety Power Shutoff.
• Plan for medical needs like medications that require refrigeration or devices t…

[read more]

211 Connecting Point provides information about the 2021 River Fire.

FEDERAL

On August 24, 2021, President Joseph R. Biden, Jr. approves California Disaster Declaration. The President’s action makes Federal funding available to affected individuals in the counties of Lassen, Nevada, Placer, and Plumas.

Residents and business owners who sustained losses in the designated counties can apply for assistance by the following means:

• Register online at www.DisasterAssistance.gov
• Call FEMA’s Helpline at 1-800-621-3362 (1-800-621-FEMA)
• If you are hearing and speech impaired and use a text telephone (TTY), you may call 1-800-462-7585 (TTY)
• If you use 711 or Video Relay Service (VRS), please use the standard toll-free FEMA Helpline at 1-800-621-3362

The toll-free telephone numbers will operate from 7am to 10pm (local Pacific Standard Time) seven days a week until further notice. General questions or comments about FEMA disaster assistance for individuals and families can be emailed to askia@fem… [read more]

211 Connecting Point provides information about rotating power outages / rolling blackouts.

During heatwaves, the California Independent System Operator (CAISO), the organization that runs the state’s electric grid, can call for rotating outages statewide to protect the stability of the grid. All utilities in the state – including PG&E may be called on to participate.
https://www.pge.com/en_US/residential/outages/planning-and-preparedness/safety-and-preparedness/find-your-rotating-outage-block/find-your-rotating-outage-block.page
These outages typically last between 1 to 3 hours for most customers. These are not Public Safety Power Shutoffs due to extreme fire danger, and are not related to any issues with PG&E’s equipment or its ability to deliver energy locally.

FAQs - https://www.pge.com/en_US/residential/outages/planning-and-preparedness/safety-and-preparedness/keep-power-on.page#faq

California Independent System Operator
http://www.caiso.com/Pages/default.aspx
You can do yo… [read more]

211 Connecting Point can text community members information on resources as follows:

I&R (Information and Referral) to resources nearby to meet your needs. Live agents are available Monday-Friday 8:30 am-6:30 pm.

• To begin your conversation in English or Espanol, text your zip code to 898211

Placer County resources
For occasional alerts (1-2 times a week) on resources only available in Placer County

• In English, text gethelpplacer to 898211
• In Espanol, text ayudacomunitaria to 898211

Non-emergency disaster info (not active at this time)

• 211 may provide information on how to sign up for non-emergency text message updates in the event of a disaster (not active at this time)

Standard msg and data rates may apply. Text STOP to opt-out, Text HELP for technical assistance. For terms and conditions for texting with 898211, please visit: https://educationalmessageservices.com/policies/
 

211 Connecting Point web page for winter weather resources for Nevada and Placer counties. https://211connectingpoint.org/winter-weather-resources/
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The Listos California Disaster Recovery Resources guides are available in English and Spanish and are at the links below (links are also on the web page in the RECOVERY section):

• Listos-Disaster Recovery Resources-English - https://www.listoscalifornia.org/wp-content/uploads/2023/03/DisasterRecoveryResources_EN_web508.pdf
• Listos-Recursos de Recuperación Ante Desastres-Español - https://www.listoscalifornia.org/wp-content/uploads/2023/03/DisasterRecoveryResources_ES_web508.pdf

Pacific ADA Planning Guide
Emergency Power Planning for People Who Use Electricity and Battery Dependent Assistive Technology and Medical Devices - https://adata.org/factsheet/emergency-power. Same doc also here: https://www.pge.com/pge_global/common/pdfs/safety/electrical-safety/electric-generator-safety/Pacific-ADA-Centers-Emergency-Power-Planning-Fact-Sheet.pdf

Personal Preparedness Resources
Emergency Preparedness Publications & Resources - https://www.adapacific.org/emergency-preparedness-publications-resources

These resources have info useful for preparing for many kinds of emergencies and events including PG&E Public Safety Power Shutoffs (PSPS) and unplanned power outages.