The 211 Connecting Point Contact Center provides information about health and human services programs and helps callers connect to the services that best meet their needs.

Services are available by phone 24 hours a day, seven days a week, and by text and instant message Monday through Friday from 8:30am to 5pm. Help is offered in many languages.

Services are accessible to people with disabilities. The 211 Connecting Point website offers guided searches by topic with information on community programs and services.

In the event of disasters such as wildfires and winter storms, 211 Connecting Point provides timely disaster-related information via the 211 call center and website.

Service area: Nevada County, Placer County, Tahoe/Truckee


Web pages

• Home - https://211connectingpoint.org/
• Quick Links for a guided search by topic - https://cde.211connectingpoint.org/

The 211 Connecting Point Contact Center can refer people to other 211 call centers in California and around the USA.

Find contact centers around the United States here.

You can also call 866-FIND-211 (866-346-3211) to find your county's 211 in California. Your call can be transferred to your local 2-1-1.

(Note: If you work at a 2-1-1 in California and would like your county to route appropriately through the 866-find-211 phone line, please contact Eve Hamilton at ehamilton@icfs.org.)

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California 211 Direct Phone Numbers
2‑1‑1 is a free telephone number providing access to local community services. 2‑1‑1 is available in multiple languages, allowing people access to information and to obtain referrals for resources such as physical and mental health, housing, utility, food, transportation, employment assistance, and suicide and crisis interventions. 2‑1‑1 also provides disaster preparedness, response, and recovery during declared emergencies.
County	Number

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211 Connecting Point Contact Center provides information about disaster preparedness.

• Listos California Disaster Preparedness Information
• Resources - Listos California has free materials in many languages that you can use and share to promote disaster preparedness in your home and community. Find documents such as the Disaster Ready Guide and First Aid Kit for Your Mind.
• Disaster Directories by County - 58 Disaster Directories for each California county, with information to help highly vulnerable populations get ready for wildfires, earthquakes, floods and power shutoffs.
• Hazard Maps - These show the risks of earthquakes, wildfires, and floods by county.
  
  

Web pages

• Home - https://211connectingpoint.org/
• Listos California Disaster Preparedness Information - https://www.listoscalifornia.org/
• Resources - https://www.listoscalifornia.org/resources/
• Disaster Ready Guide - https://www.listoscalifornia.org/resources/?group=disaster-ready-guide
• First Aid Kit for Your Mind - https://www.listosc…

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 The 211 Connecting Point Contact Center can text community members information on resources.

Information and Referral (I&R)

For local resources to meet your needs. Live agents are available Mon-Fri 8:30am-6:30pm.

• To begin your conversation in English or Espanol, text your zip code to 898211

Placer County resources

For occasional alerts (1-2 times a week) on resources only available in Placer County.

• In English, text gethelpplacer to 898211
• In Espanol, text ayudacomunitaria to 898211

Non-emergency disaster info (not active at this time)

• 211 may provide information on how to sign up for non-emergency text message updates in the event of a disaster (not active at this time)

Standard msg and data rates may apply. Text STOP to opt-out, Text HELP for technical assistance. For terms and conditions for texting with 898211, visit here. 

Web pages

• Home - https://211connectingpoint.org/
• Terms and Conditions - https://educationalmessageservices.com/policies/ 

Advocates for Disaster Justice provides up-to-date resources and offer trainings to legal aid attorneys and staff, pro bono attorneys, and law students across the country working on disaster response and recovery issues. They also facilitates connections and information sharing between justice advocates in the aftermath of disasters; Raises awareness about the justice impacts of climate-driven disasters across the U.S.; Builds partnerships and collaborations with other organizations committed to disaster resilience; and creates cutting-edge digital tools and resources to expand access to legal help for impacted communities.

Web pages

• Home page - https://www.advocatesfordisasterjustice.org/
• Disaster Legal Assistance Collaborative - https://disasterlegalservicesca.org/
• Florida Legal Services - https://www.floridalegal.org/disaster
• Texas Disaster Legal Help - https://texasdisasterlegalhelp.org/
• Ayuda Legal Puerto Rico - https://www.ayudalegalpuertorico.org/nuestros-proyectos/recuperacion-j…

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The American Red Cross Gold Country Region has two chapters:

• Northern California Chapter - serving a vast area of Northern California, including Nevada County
• Sierra-Delta Chapter - serving Placer County and the counties of Yolo, Sacramento, El Dorado, Amador, San Joaquin, Calaveras, Alpine, Stanislaus, and Tuolumne

The American Red Cross California Gold Country Region (including Northern CA and Sierra-Delta chapters) has the following resources available for people affected by wildfires.

Evacuation Points and Shelters

• Find an updated national list of sites here.  

Red Cross Disaster Health Services

• 24-Hour Hotline: 669-444-0776

Red Cross Disaster Mental Health Services

• 24-Hour Hotline: 571-535-1661
  
  

Web pages

• Home - http://www.redcross.org
• Evacuation Points and Shelters - http://www.redcross.org/shelter

The American Red Cross Gold Country Region has two chapters:

• Northern California Chapter - serving a vast area of Northern California, including Nevada County
• Sierra-Delta Chapter - serving Placer County and the counties of Yolo, Sacramento, El Dorado, Amador, San Joaquin, Calaveras, Alpine, Stanislaus, and Tuolumne

The American Red Cross California Gold Country Region (including Northern CA and Sierra-Delta chapters) has the following resources available for people affected by wildfires.

Evacuation Points and Shelters

• Find an updated national list of sites here.  

Red Cross Disaster Health Services

• 24-Hour Hotline: 669-444-0776

Red Cross Disaster Mental Health Services

• 24-Hour Hotline: 571-535-1661
  
  

Web pages

• Home - http://www.redcross.org
• Evacuation Points and Shelters - http://www.redcross.org/shelter

The Nevada County Veterinary Disaster Response Team (NCVDRT) consists of volunteers who help with animal evacuation. Volunteers are trained in advance.

In the event of disasters and emergencies, the Animal Control department of the Nevada County Sheriff's Office oversees animal evacuation.

For information in the event of an emergency, visit the Ready Nevada County dashboard, call 211, or consult trusted information sources.

Web pages

• Home - http://www.nevcoanimalevac.org/
• Ready Nevada County Dashboard - http://readynevadacounty.com/dashboard

Placer County Animal Services provides animal care, sheltering, and field services for much of Placer County.

Shelter services include:

• Lost pet reunification
• Pet adoption
• Pet licensing (including new senior discount for qualifying residents)
• Vaccine clinics
• Resources for pet owners
• Connections to local rescue groups and nonprofits
• Shelter tours and community education
• Volunteer and animal foster programs

Field services include:

• Stray animal pickup
• Aggressive animal response
• Animal cruelty and neglect investigations
• Barking complaints
• Public education and disaster response
• Pickup of injured domestic animals and wildlife

Additional notes:

As of May 2025, Placer County residents aged 62 and older may receive 50% off licensing fees for up to two spayed or neutered dogs. Available online or in person. Not valid in Auburn, Roseville, or Rocklin, which manage their own programs.

Web pages

• Home - https://www.placer.ca.gov/1909/Animal-Services
• Health & Human Services - https://www.pla…

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The Nevada County Assessor's Office locates all taxable property within Nevada County, identifies the owner of each parcel of taxable property, establishes the assessed value of all taxable property in accordance with the law, and publishes annual and supplemental assessment rolls.

Reassessment for property damaged from disaster
In the event of property damage due to misfortune or calamity, property owners can apply to have the property's value reassessed.

Web pages

• Assessor's Office home - https://www.nevadacountyca.gov/163/Assessor
• Application for Reassessment of Property Damaged by Misfortune or Calamity - https://www.nevadacountyca.gov/DocumentCenter/View/19635/Application-for-Reassessment-of-Property-Damaged-by-Misfortune-or-Calamity-PDF