The HOME ENERGY ASSISTANCE PROGRAM (HEAP) is a program of the Low Income Home Energy Assistance Program (LIHEAP) which provides assistance to eligible low-income households.

• The HEAP program provides financial assistance in the form of an annual (once every 12 months) utility payment for gas, electric, propane or firewood to help with the high costs of heating and/or cooling.
• Assistance available for current and/or past due bills, such as a 48-hour shut-off notice.
• Annual utility bill assistance can range from $332 to $1000 (fast track has a supplement up to $1000), depending on the total household income and energy costs. (Please note: dollar amounts may be subject to change.)
• Qualified applicants are selected on a first come first served basis, with priority given to  those with the highest utility costs in relation to income, and vulnerable populations (including elderly, disabled, and small children). The applicant must meet all the necessary guidelines and income requirement…

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The Weatherization Assistance Program - a program of the Low Income Home Energy Assistance Program or LIHEAP - provides free weatherization services and products to improve a home’s energy efficiency and reduce overall utility costs, including attic insulation, weather-stripping, caulking, minor home repairs and related conservation measures (see below), as applicable within the program guidlines. Products and services provided are based upon the evaluation of cost effectiveness and essential needs.
 
Our weatherization services consist of a full assessment of all weatherization measures that Project GO, Inc. has to offer, including heating and cooling (HCS) services, and refrigerator replacement. The services consist of new clients (households or dwellings not previously weatherized under LIHEAP), recipients of emergency heating and cooling services under ECIP HCS, high energy burden households or households with high energy consumption, households with the lowest incomes, particu… [read more]

The Salvation Army is a charitable, faith-based organization that offers support services.

Services include:

• Church and Spiritual care
• Food pantry
• Housing and utility assistance
• Emergency Disaster services
• Youth programs and Summer camps
• Women’s and Men’s programs
• Senior services
• Intermittent Adult and Family Case Management
• Rehabilitation Services Referrals 

Auburn Social Service Office Hours

• Monday, Wednesday, Friday: 10:00 am-2:00 pm Food Pantry
• Monday-Friday: 10:00 am-4:00 pm Homeless ready-made lunch bags ready all week
• Tuesdays and Thursdays: Appointment only. Appointments are scheduled by Karina

PLEASE NOTE; You must call before bringing in non-food donations to ensure we can take them (PLEASE do not leave non-food donations if no one is here).

The Salvation Army is a charitable, faith-based organization that offers support services. Some services may not be available at all times due to funding issues, so call to check on current status.

Services include:

• Food 
  • Food boxes with free bread, fresh produce (when available) and canned goods once per month
  • Food is also available in the lobby once per week
  • Emergency food pantry
• Community meals
• Emergency utility assistance (the City of Roseville)
• Rent assistance - rent and deposit
  • For more information on rent and utility assistance from the Roseville Corps, call 916-784-3382
• Aid to correctional service families
• Holiday programs
  • Toys at Christmas
• Disaster services
  • Emergency preparedness
  • An immediate emergency response including food, water, shelter
  • Getting in touch with loved ones
  • Long-term disaster recovery
  • Spiritual and emotional care
• Spiritual guidance and counseling
  • Bible study
• Youth development and recreational programs
  • Homework as…

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Placer County Water Agency (PCWA) is the primary water resource agency for Placer County, California, with a broad range of responsibilities including water resource planning and management, retail and wholesale supply of drinking water and irrigation water, and production of hydroelectric energy.

Water
Energy
Stewardship

After Hours Emergency
If you have an after-hours emergency, please call (530) 823-4850 and our answering service will relay your call to standby personnel who can assist you.

During COVID-19: 
PCWA states: "Due to financial challenges caused by COVID-19, PCWA is temporarily suspending water shutoffs for customers unable to pay their bill. If you are having trouble paying your bill please contact Customer Services at collections@pcwa.net."

PCWA Business Center Closed until further notice, in an effort to reduce the transmission risk of COVID-19. Staff remains available to assist customers by telephone at (530) 823-4850 or by email … [read more]

PG&E's Guard Against Scams web page:
https://www.pge.com/en_US/residential/customer-service/help/scams/scams.page

If you have doubts about an incoming call from PG&E, hang up and call the PG&E Customer Service number: 833-500-SCAM (833-500-7226).

CARE and FERA are PG&E discount programs that help eligible customers pay their energy bills. Over 1.4 million customers are receiving a bill discount through these two programs. People need to complete the online CARE/FERA enrollment form to find out if they're eligible. http://www.pge.com/carefera

• California Alternate Rates for Energy Program (CARE). A monthly discount of 20% or more on gas and electricity. Participants qualify through income guidelines or if enrolled in certain public assistance programs.
• Family Electric Rate Assistance Program (FERA). A monthly discount of 18% on electricity only. Must be a household with three or more people. Participants qualify through income guidelines.

Email: CAREandFERA@pge.com
Phone: 866-743-2273

Learn how to file a claim with PG&E - https://www.pge.com/en_US/residential/customer-service/help/claims/claims.page

If you just want to submit a complaint, see info here: https://pgesupport.zendesk.com/hc/en-us/articles/360054835371-How-can-I-submit-a-complaint-#:~:text=For%20all%20other%20complaints%2C%20contact,%2D800%2D743%2D5000.

If you are a residential customer who has gone without power for at least 48 hours because of severe storm conditions, you may qualify for an automatic payment under our Safety Net program. This program provides a payment of $25 - $100, which we pay automatically about 60 days following the storm outage. https://www.pge.com/en_US/residential/outages/current-outages/report-view-an-electric-outage/additional-resources/extended-outage-compensation/extended-outage-compensation.page

PLEASE NOTE: Do not submit a claim form to get a Safety Net payment. Visit Compensation for Extended Outages: https://www.pge.com/en_US/residential/outag… [read more]

McCourtney Road Transfer Station
14741 Wolf Mountain Road
Grass Valley, CA
530-274-3090 (if you are not calling for any of the named menu options, press 0 once or twice and it may take you to a call agent)
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The Loma Rica recycling center site was damaged in the winter storms of 2023. WM says it will not reopen any time soon and that all recycling services will be at the McCourtney Rd Transfer Station until further notice.
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HOURS OF OPERATION

• E-Waste & Universal Waste Only - Wed-Sun, 8am to 3:30pm
• Household Hazardous Waste - Fri-Sun, 8am to 3:30pm for Individual Households. Commercial Customers require an appointment. Call 530-274-0120.

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VIDEO
WM - McCourtney Road Transfer Station - What We Accept - https://www.youtube.com/watch?v=vlnUhvuhHpk
Includes info about how to dispose of poison oak, Scotch broom, blackberry bushes, and palms; construction waste; household hazardous waste; and more.

Serv… [read more]

PG&E Safety Net Program: Residential customers who go without power for 48 hours or longer due to severe events like storms may qualify for the PG&E Safety Net program. The Safety Net program pays $25 to $100 automatically 60 to 120 days after the outage. The amount may depend on the outage length and appears automatically on their bills. Visit this web page for more info and eligibility requirements.
https://www.pge.com/en_US/residential/outages/current-outages/report-view-an-electric-outage/additional-resources/extended-outage-compensation/extended-outage-compensation.page