To ensure that you remain safe when doing any digging projects, always call 811 first.

811 is a free service managed by Underground Service Alert and available to everyone.

After you call, Underground Service Alert will contact PG&E and other companies that have underground lines in your area. Representatives will then mark the location of their underground lines so you can avoid them and dig safely. Whether you are planting a tree or a garden, or digging holes for fence posts, call 811 at least two business days before you plan to start your project.

For more information visit California 811 at https://www.california811.org/

8-1-1 is a program of Underground Service Alert (USA). For more info about Northern California visit https://usanorth811.org/

The Arrearage Management Plan (AMP) is a debt forgiveness plan for PG&E customers who are eligible. For every on-time payment over a 12-month period, a portion of the customer’s past due amount is reduced. Customers must be enrolled in one of PG&E's financial assistance programs, CARE or FERA, and may also be participating in REACH and/or LIHEAP programs.
 
See ARREARAGE MANAGEMENT PLAN (AMP) on this page for more info and FAQs:
https://www.pge.com/en_US/residential/save-energy-money/help-paying-your-bill/payment-assistance-overview/payment-assistance-overview.page

Who can participate in AMP?
In order to be eligible for this plan, you must be a residential customer and meet all the following eligibility requirements. You must:

• Be enrolled in one of PG&E's financial assistance programs, CARE or FERA. https://www.pge.com/en_US/residential/save-energy-money/help-paying-your-bill/longer-term-assistance/care/care.page
• Owe at least $500 or more on your gas and electric bill…

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AT&T and DIRECTV outage info: https://www.att.com/outages/California. Make sure you type in the zip code.

Web pages

• Home - https://www.att.com/
• Outages -  https://www.att.com/outages/California

2023 - If you are dependent on your landline phone service from AT&T, please contact the Nevada County Board of Supervisors per instructions below.

Background
Over the next six to seven years, AT&T will be discontinuing their traditional wireline phone service. This service is provided via an outdated copper-based network. AT&T says that moving away from the landline phone network will allow them to invest more resources in high-speed broadband infrastructure.

AT&T has asked the County of Nevada to help them identify and connect with any of their traditional landline phone customers who have no other voice service alternatives (including mobile/cell phone service). They understand the public safety hazard of having no phone service and want to maintain service for households in that situation.

How to get on the list
If your household depends on your AT&T landline service, please send an email to:
bdofsupervisors@nevadacountyca.gov and include:

• your street address
• your…

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PG&E's Guard Against Scams web page:
https://www.pge.com/en_US/residential/customer-service/help/scams/scams.page

If you have doubts about an incoming call from PG&E, hang up and call the PG&E Customer Service number: 833-500-SCAM (833-500-7226).

Broadband for All offers resources that work to give all Californians access to high-speed internet and affordable service and devices. Their website offers tools and information for both residents and agencies.

For residents:

Affordable Service Program Finder

On the ​Affordable Service Programs webpage, users can locate programs in their area that offer low-cost internet service, computer offers, and general digital skills training by:

1. Entering their zip code in the space provided

2. Checking the condition boxes that apply to their household

3. Clicking the "Find offers" button to populate search results

For agencies:

Funding Opportunities Webpage

On the Funding Opportunities webpage, users can enter their information (agency type and desired funding type) to search for available state and federal broadband funding programs.

California Advanced Services Fund (CASF) Eligibility Locator

The California Interactive Broadband Map provides information on funding eligibility by location for …

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Offers a payment plan which averages annual energy costs over the past 12 months to determine a monthly payment amount. Allows for consistent monthly energy bills even if energy use changes significantly from season to season. 

Southwest Gas provides a gas bill discount to income-eligible customers. Customers may receive up to a 20% discount on monthly gas bills at their primary residence. Eligibility is determined by either total household gross income or if the household receives other public assistance through programs such as Medicaid/Medi-Cal, Supplemental Security Income, CalFresh/SNAP, Head Start (Tribal Only), Bureau of Indian Affairs General Assistance, WIC, National School Lunch Program, Low Income Home Energy Assistance (LIHEAP), CalWORKS (TANF) or Tribal TANF.

Web pages

• Review income guidelines here - https://myaccount.swgas.com/Portal/#/CareProgramPre
• Apply here if eligible - https://myaccount.swgas.com/Portal/#/EnrollCAREProgramPre
• Contact Southwest Gas: https://www.swgas.com/en/contact-us. Contact page includes links to bill pay kiosk locations and more.

The California Interactive Broadband Map provides Californians a means to look up broadband speeds and service providers in their area.

To search broadband speeds and service providers by address

• Go to https://www.broadbandmap.ca.gov/
• Select the “Address Search” tool
• Enter the address you would like to find information for in the search box
• Click “Load Location”
  
• See search results under "Results"

Web Pages

• California Interactive Broadband Map -https://www.broadbandmap.ca.gov/

CARE and FERA are PG&E discount programs that help eligible customers pay their energy bills. Over 1.4 million customers are receiving a bill discount through these two programs. People need to complete the online CARE/FERA enrollment form to find out if they're eligible. http://www.pge.com/carefera

• California Alternate Rates for Energy Program (CARE). A monthly discount of 20% or more on gas and electricity. Participants qualify through income guidelines or if enrolled in certain public assistance programs.
• Family Electric Rate Assistance Program (FERA). A monthly discount of 18% on electricity only. Must be a household with three or more people. Participants qualify through income guidelines.

Email: CAREandFERA@pge.com
Phone: 866-743-2273