Qualifications for the Residential Generator and Battery Rebate Program (GBRP) are as follows:
Customer must have a Pacific Gas and Electric Company (PG&E) active Electric account tied to a qualifying address (Site), has not participated in PG&E’s Customer Resiliency Programs which include the California Foundation of Independent Living Centers Disability Disaster Access and Resources Program, the Portable Battery Program, and the Self-Generation Incentive Program AND customer must meet ONE of the following criteria:

• Customer's Site depends on a water well pump for its water needs and is NOT included in the CA Water Agency map (https://gispublic.waterboards.ca.gov/portal/apps/webappviewer/index.html?id=272351aa7db14435989647a86e6d3ad8) but rather the customer's Site is served by a water agency, does not have a water pump, and is located in a high fire threat district or risk area (HFRA) tier 2 or 3 area on the HFRA map California Public Utilities Commission (CPUC…

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PG&E Geographic Zones - https://www.pge.com/pge_global/common/pdfs/safety/emergency-preparedness/natural-disaster/wildfires/2019-PGE-Geographic-Zones.pdf.

Areas of Nevada and Placer Counties that are served by PG&E are in Zone 5.

Zone outlines are based on the California Public Utilities Commission (CPUC) High Fire Threat Map https://www.cpuc.ca.gov/firethreatmaps/ (info about the map). CPUC Fire Map is here: https://ia.cpuc.ca.gov/firemap/

Following a wildfire, storm, or other disaster, residents who continue to experience outage issues or other utility concerns after contacting their utility provider should submit a complaint with the California Public Utilities Commission's online form here: https://appsssl.cpuc.ca.gov/cpucapplication/

Be ready to provide:

• Name of the Utility Provider
• Full name of the customer. If you are not the customer of record, you must be authorized to discuss the account with the utility company.
• Account Number
• Service Address (the physical location of the service. Is it a residence or business?).
• Mailing Address (if different from service address).
• Area code and phone number that pertains to the dispute.
• A phone number where we can reach you.
• Details of your complaint. Please be specific and provide as much information as possible such as a chronological order of dispute. For example, the dates that charges were billed, the location of the safety concern, etc.
• Include t…

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Two PG&E web pages with info about multiple financial assistance resources

• Financial assistance and support for customers - https://www.pge.com/en_US/about-pge/company-information/protective-protocols/financial-support-awareness.page
• Find help to pay your bill or save energy - https://www.pge.com/en_US/residential/save-energy-money/help-paying-your-bill/payment-assistance-overview/payment-assistance-overview.page

One-Time Assistance
REACH - RELIEF FOR ENERGY ASSISTANCE THROUGH COMMUNITY HELP – through Dollar Energy. The PG&E REACH program helps low-income families keep their utilities services turned on in times of hardship or crisis. The REACH program is managed by Dollar Energy. See 2023 REACH info here: https://www.dollarenergy.org/need-help/california/reach-program/#:~:text=The%20maximum%20grant%20amount%20an,to%20pay%20past%20due%20amounts. Call 800-933-9677 or apply online at hardshiptools.org/MyApp
 
LIHEAP – through Project GO
https://www.projectgoinc.org/energy.html
Th… [read more]

Tahoe City Public Utility District: Parks and Recreation provides information on parks, beaches, recreation programs and classes.

Pioneer Community Energy is a Community Choice Aggregator (CCA) that was formed in 2017. CCAs are not-for-profit public agencies that purchase electricity for residents and businesses in the community, leading to more competitive energy rates. Pioneer is one of 24 operational CCAs in California. CCAs work with the Investor Owned Utilities (IOUs) like PG&E. PG&E maintains the physical infrastructure, delivers the power, and provides the billing service. 

Pioneer serves large areas of Placer and El Dorado counties and will begin service to the Cities of Grass Valley Nevada City in Nevada County in 2024.

Pioneer negotiates with energy producers and purchases the electric supply used by homes and businesses in Pioneer’s service area. Pioneer provides the electric energy supply used by homes and businesses which is then transmitted over PG&E’s power poles and transmission wires. PG&E will continue to read customer meters and bills just as they always have.

Pione… [read more]

Public Works provides a wide range of public services such as:

• Bus Service/Transit
  • Placer County Transit (PCT)
  • Dial-A-Ride
  • Placer Commuter Express (PCE)
  • Tahoe Truckee Area Regional Transit (TART)
• Environmental Utilities (Garbage/Recycling, Sewer, Water)
• Floodplain Management
• Maintenance of County Vehicles
• Public Works Engineering
• Road Maintenance
  • Provides roadside tree and vegetation control
  • Emergency roadway hazard response
  • Repairs and maintains bridges
  • Maintains roadway signs, striping, and traffic signals
  • Snow removal in eastern Placer County, including North Lake Tahoe
  • Provides an encroachment permit for minor work in and around county maintained roads
  • Road issues/concerns can be reported to Placer County Connect
• Stormwater Quality
  • Reduces pollutants in stormwater runoff
  • Eliminates non-stormwater discharges
  • Lessens the long-term impacts of stormwater discharges from development, business and municipal activities
  • Educates the public about stormw…

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The Public Works department of the Nevada County Community Development Agency maintains and engineers roads and bridges, issues encroachment and oversize vehicle permits, maintains county vehicles, manages transfer stations, landfills, and wastewater plants.

Public Works does NOT attend to downed power lines or other utililty lines, or gas leaks.

Call 9-1-1 if...

• a power line is down
• you smell natural gas or propane, which indicates a possible gas leak
• for any other possibly life threatening situation

A natural gas leak or a propane leak can be extremely dangerous. This includes any size of propane tank, including small ones used with barbecues. Report gas leaks immediately by calling 9-1-1 and then call your provider.

Never touch downed wires. If you see a downed power line, assume it is energized and extremely dangerous. Do not touch or try to move it—and keep children and animals away. Report downed power lines immediately by calling 9-1-1 and then call your electri… [read more]

The PG&E REACH program helps low-income families keep their utilities services turned on in times of hardship or crisis. REACH stands for Relief for Energy Assistance through Community Help.

REACH provides an energy credit for up to $300 based on the past due bill (energy credit support is subject to funding availability). The REACH program is managed by Dollar Energy. https://www.dollarenergy.org/need-help/california/reach-program/#:~:text=The%20maximum%20grant%20amount%20an,to%20pay%20past%20due%20amounts

PLEASE NOTE:

• REACH is available only once within a 12-month period and customer must qualify for the program.
• REACH funding is a fixed amount each month and can run out before the end of the month. In this case, people must wait to apply until the beginning of the next calendar month.

Enrolling in REACH
Complete the following steps to enroll in REACH:

1. Determine whether you qualify. Visit the REACH Criteria and Guidelines page at https://www.pge.com/en_US/residen…

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Reporting Abuse or Neglect of an Older Adult (senior) or Adult with a Disability
If the person is in immediate danger, contact 911
 
https://aging.ca.gov/Programs_and_Services/Long-Term_Care_Ombudsman/Report_Elder_Abuse_or_Neglect/#:~:text=Contact%20the%20local%20Long%2DTerm,%2D844%2D538%2D8766.

WARNING SIGNS
Here are some signs that an older adult or an adult with a disability might be experiencing, or at increased risk of experiencing abuse: 

• The adult has unexplained bruises or injuries, or the explanation given does not make sense.
• The adult is experiencing changes in thinking or seems confused or disoriented.
• The adult’s caregiver appears to be angry, indifferent, or aggressive.
• The adult’s personal belongings, papers, or credit cards are missing.
• The adult is hesitant to talk openly.
• The adult lacks necessities such as food, water, utilities, medications, or medical care.
• The adult’s caregiver has a history of substance abuse, criminal behavior, mental illness, or family vi…

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