Tahoe City Public Utility District's Parks and Recreation division provides information on parks, beaches, recreation programs and classes.

Web pages

• Home - https://www.tcpud.org/

Truckee Donner Public Utility District provides outage updates and preparedness information for electric service disruptions, including Public Safety Outage Management (PSOM) events.

TDPUD does not generate electricity locally and depends on NV Energy for transmission.

Services include:

• Public outage map with real-time updates
• Public Safety Outage Management (PSOM) notifications and preparedness tools
• 24/7 phone line for electric or water service issues
• Service area map for electric utility coverage
• Email alerts for non-customers and contact update tools for TDPUD account holders

Outage Reporting & Emergencies:

• For life-threatening situations such as downed power lines, call 9-1-1 first
• Then call TDPUD’s 24-hour line: 530-587-3896
• Non-emergency issues may also be reported via email: service@tdpud.org (monitored during business hours)

Notifications & Preparedness:

• Customers: Update contact info via the “My Account” portal on the TDPUD website
• Non-custo…

Sierra Community House provides Crisis Intervention services.  

24-hour Help Line at 800-736-1060.

You may also call the national Suicide and Crisis Lifeline by dialing 988. For more resources please visit the Tahoe Truckee Suicide Prevention Coalition at www.tahoelifeline.org.

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Formerly known as Tahoe SAFE Alliance, Sierra Community House’s Crisis Intervention is dedicated to serving victims of intimate partner / domestic violence, sexual assault, and child abuse. All services are free and available in multiple languages. Sierra Community House will not discriminate against anyone based on actual or perceived race, color, religion, national origin, age, sexual orientation, gender, or disability. All of our services are designed to empower victims in reclaiming their rights and to provide the tools individuals and families need on the road to safety and recovery.

GET HELP NOW: IF SOMEONE IS HURTING YOU…

Liberty offers information regarding power outages.

Public Safety Power Shutoff (PSPS) Events

​To protect customers and communities from the risk of wildfire, Liberty will temporarily turn off power when weather conditions present an increased fire risk. Power outages might be prolonged, lasting several days. In partnership with fire weather experts, Liberty monitors real-time weather data and forecasts and regularly tests fuel moisture during the fire season. If it is determined that the forecasted conditions meet or exceed safety thresholds, Liberty will initiate a PSPS.

PSPS Alerts

In the event that a PSPS is a possibility, Liberty will attempt to contact customers through calls, texts and emails, using contact information on file. Call 800-782-2506 to update your account's contact information. An online account can be created through Liberty's website. If you have any difficulty registering your account, please call Customer Care at 800-782-2506 for assistance.

Life-Sustaining Medic…

Liberty provides electric distribution services to customers in the Lake Tahoe region of California, serving the counties of Mono, Alpine, El Dorado, Placer, Nevada, Sierra, and Plumas.

Programs and services include:

• Electricity service for residential and business customers
• Financial assistance programs for qualifying customers
• Energy efficiency and conservation programs
• Walk-in customer service center in South Lake Tahoe

Downed wires:

Downed wires are a serious hazard. If a downed wire is seen:

• Call 911 immediately
• Then call Liberty at 844-245-6868 to report the wire

Web pages

• Home - https://libertyutilities.com
• Electricity Payment Assistance Plans - https://california.libertyutilities.com/north-lake-tahoe/residential/my-account/my-bill/electric-financial-programs.html

Pacific Gas & Electric Company (PG&E) serves as a Program Administrator for California’s statewide Self-Generation Incentive Program (SGIP), which provides financial support for installing energy storage systems in residential homes.

Services include:

• Financial incentives for qualifying customers installing battery storage systems
• SGIP Equity Resiliency incentive covering full installation costs for eligible customers
• Priority support for Medical Baseline customers living in High Fire Threat Districts (HFTD)
• Participation in the SGIP Financial Assistance Pilot, which removes upfront costs for approved households
• Education and outreach efforts to expand program access

Additional notes:

SGIP is administered by the California Public Utilities Commission (CPUC). PG&E's pilot programs and incentives are designed to reduce barriers for medically vulnerable and wildfire-prone households.

Web pages

• Home - https://www.pge.com/ 
• Self-Generation Incentive Program (SGIP) -&nb…

Pacific Gas and Electric Company (PG&E) provides electric and natural gas services for most of Nevada and Placer counties.

Utility services include connection and disconnection support, outage reporting, and emergency response for gas or electrical hazards.

Services include:

• Electric and natural gas utility service for residential and commercial customers
• 24/7 response for electric and gas emergencies, including outages and potential gas leaks
• Service connection and disconnection support for new or existing customers
• Automated outage reporting and safety alerts via phone or online account

Additional notes:

In the event of a life-threatening emergency, call 9-1-1 immediately.

Examples include:

• Downed power lines
• Smell of natural gas or propane
• Any situation involving possible fire or injury

Never touch a downed power line. Assume it is live and extremely dangerous. Keep people and animals away. Call 9-1-1 first, then notify the utility provider.

Utility Providers by Area:

Most of Nevada & Pl…

Pacific Gas and Electric Company (PG&E) operates a Geographic Zones Map to help communities understand local wildfire risks and Public Safety Power Shutoff (PSPS) protocols.

The program is informed by the California Public Utilities Commission (CPUC) High Fire Threat Map. 

In Nevada and Placer Counties, PG&E designates service areas under Zone 5, indicating elevated wildfire threat levels.

Services include

• Zone-based maps for PG&E service areas
• Identification of areas subject to PSPS due to wildfire risk

Additional notes

Maps are updated in coordination with state-level fire safety authorities. Zone designations help residents prepare for outages and understand regional fire risk levels.

Web pages

• Home - https://www.pge.com/en/outages-and-safety/safety/wildfire-preparedness-support/weather-and-fire-detection.html 
• California Public Utilities Commission (CPUC) High Fire Threat Map - https://files.cpuc.ca.gov/Safety/fire-threat_map/Version%201/P…

The California Public Utilities Commission (CPUC) provides a High Fire Threat District (HFTD) map to identify areas with elevated or extreme wildfire risks. 

This map is used by utility companies, such as PG&E, to determine eligibility for certain safety programs, including portable backup battery programs.

About the Map:

The CPUC High Fire-Threat District Map includes three fire-threat areas:

• Zone 1: Tier 1 High-Hazard Zones (HHZs) identified by the U.S. Forest Service (USFS) and CAL FIRE. These zones are near communities, roads, and utility lines and pose a direct threat to public safety.
• Tier 2: Areas with elevated wildfire risk from overhead utility power lines and facilities.
• Tier 3: Areas with extreme wildfire risk, where the highest likelihood of fire initiation and growth exists. This tier requires the most stringent utility regulations to reduce fire risks.

Most of Nevada County and Placer County are designated as Tier 2 or Tier …

The California Public Utilities Commission provides a guide to 3-digit N11 phone numbers used across California for a variety of public services. 

Each number is administered by specific agencies or service providers and serves a distinct purpose.

• 211 - Community information and referral services. 211 service is provided by local community-based or government organizations that are authorized by the CPUC to use the 211 code to provide information and referrals to health and human services.
• 311 - Non-emergency governmental services. 311 service is administered by municipal governments.
• 411 - Local Directory Assistance. 411 directory assistance is provided by individual telecommunications service providers or independent providers.
• 511 - Traffic and Transportation information. The California Highway Patrol, California Department of Transportation, and local transportation agencies oversee 511 operations.
• 611 - General Customer Service. 611 service is pr…