Two PG&E web pages with info about multiple financial assistance resources

• Financial assistance and support for customers - https://www.pge.com/en_US/about-pge/company-information/protective-protocols/financial-support-awareness.page
• Find help to pay your bill or save energy - https://www.pge.com/en_US/residential/save-energy-money/help-paying-your-bill/payment-assistance-overview/payment-assistance-overview.page

One-Time Assistance
REACH - RELIEF FOR ENERGY ASSISTANCE THROUGH COMMUNITY HELP – through Dollar Energy. The PG&E REACH program helps low-income families keep their utilities services turned on in times of hardship or crisis. The REACH program is managed by Dollar Energy. See 2023 REACH info here: https://www.dollarenergy.org/need-help/california/reach-program/#:~:text=The%20maximum%20grant%20amount%20an,to%20pay%20past%20due%20amounts. Call 800-933-9677 or apply online at hardshiptools.org/MyApp
 
LIHEAP – through Project GO
https://www.projectgoinc.org/energy.html
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The PG&E REACH program helps low-income families keep their utilities services turned on in times of hardship or crisis. REACH stands for Relief for Energy Assistance through Community Help.

The REACH program is managed for PG&E by Dollar Energy.

Visit the Dollar Energy REACH program page for current info about the following. Numbers below are for 2024.

• The maximum grant amount an applicant may receive is $1,000.
• Applicants can only receive a grant once every 12 months.
• Grants can only be used to pay past due amounts.
• Grant awards are based on need and each family’s circumstances are different. Grant amounts are determined on a case-to-case basis.
• Applicants must have an outstanding balance on their utility bill of at least $100.
  
• Senior Citizens, age 62 and over, must have an outstanding balance of at least $50.
• If a customer’s past-due amount when they apply is over $2,000, the application will be denied. The past-due amount is determined by utility account review. Notification …

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PG&E is a Program Administrator of the statewide Self-Generation Incentive Program (SGIP), which is providing financial incentives for Medical Baseline customers installing new, qualifying equipment for storing energy for their homes.

The SGIP Equity Resiliency incentive is designed to allow customers to install a home battery storage system at no cost to them. In July 2020, PG&E was approved for the SGIP Marketing Education and Outreach Plan and Financial Assistance pilot, both of which are specifically focused on supporting Medical Baseline customers in High Fire Threat Districts (HFTD). The Financial Assistance pilot alleviates the need for customers to pay upfront costs and enables additional customers to participate in the program.

Web pages

• Find out if you are eligible - https://www.pge.com/en/save-energy-and-money/rebates-and-incentives/self-generation-incentive-program/self-generation-incentive-plan-equity-resiliency.html
• Rebates & incentives - https://www.p…

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Call 9-1-1 if...

• a power line is down
• you smell natural gas or propane, which indicates a possible gas leak
• for any other possibly life threatening situation

A natural gas leak or a propane leak can be extremely dangerous. This includes any size of propane tank, including small ones used with barbecues. Report gas leaks immediately by calling 9-1-1 and then call your provider.

Never touch downed wires. If you see a downed power line, assume it is energized and extremely dangerous. Do not touch or try to move it—and keep children and animals away. Report downed power lines immediately by calling 9-1-1 and then call your electricity provider.

Most of Nevada & Placer counties

• PG&E, 800-743-5002

Tahoe Truckee

• PG&E, 800-743-5002
• Liberty Utilities, 844-245-6868
• Southwest Gas, 877-860-6020
• Truckee Donner Public Utility District, 530-587-3896

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PG&E provides utility services, including electric and natural gas. Electri… [read more]

PG&E Geographic Zones - https://www.pge.com/en/outages-and-safety/safety/wildfire-preparedness-support/weather-and-fire-detection.html​

Areas of Nevada and Placer Counties that are served by PG&E are in Zone 5.

Zone outlines are based on the California Public Utilities Commission (CPUC) High Fire Threat Map https://files.cpuc.ca.gov/Safety/fire-threat_map/Version%201/PrintablePDFs/8.5X11inch_PDF/High_Fire-Threat_District_Map_final.pdf​ (info about the map). CPUC Fire Map is here:https://files.cpuc.ca.gov/Safety/fire-threat_map/2018/PrintablePDFs/8.5X11inch_PDF/CPUC_Fire-Threat_Map_final_OLD.pdf

Guide to 3-digit N11 phone numbers

• 211 - Community information and referral services. 211 service is provided by local community-based or government organizations that are authorized by the CPUC to use the 211 code to provide information and referrals to health and human services.
• 311 - Non-emergency governmental services. 311 service is administered by municipal governments.
• 411 - Local Directory Assistance. 411 directory assistance is provided by individual telecommunications service providers or independent providers.
• 511 - Traffic and Transportation information. The California Highway Patrol, California Department of Transportation, and local transportation agencies oversee 511 operations.
• 611 - General Customer Service. 611 service is provided by individual telecommunications service providers.
• 711 - Telecommunications Relay Service for the speech and hearing impaired. In California, 711 Relay service is provided through Hamilton Relay.
• 811 - Call-before-you-dig phone number for access …

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Following a wildfire, storm, or other disaster, residents who continue to experience outage issues or other utility concerns after contacting their utility provider should submit a complaint with the California Public Utilities Commission's online form here: https://appsssl.cpuc.ca.gov/cpucapplication/

Be ready to provide:

• Name of the Utility Provider
• Full name of the customer. If you are not the customer of record, you must be authorized to discuss the account with the utility company.
• Account Number
• Service Address (the physical location of the service. Is it a residence or business?).
• Mailing Address (if different from service address).
• Area code and phone number that pertains to the dispute.
• A phone number where we can reach you.
• Details of your complaint. Please be specific and provide as much information as possible such as a chronological order of dispute. For example, the dates that charges were billed, the location of the safety concern, etc.
• Include the utility provider’s res…

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The mission of The Coalition to Salute America's Heroes is to help the people who have given so much on our behalf overcome these obstacles and resume a productive and fulfilling life through programs targeted to their specific needs.

Founded in 2004 as a non-partisan 501(c)(3) organization, the Coalition to Salute America's Heroes is the leading non-governmental provider of emergency financial relief to wounded soldiers from Operation Enduring Freedom/Operation Iraqi Freedom and their families.

The Coalition to Salute America's Heroes partners with corporate sponsors, individual contributors, and volunteers to provide a simple and meaningful way for individuals and corporations to help these veterans and their families rebuild their lives.

Eligibility Requirements

• Must be a Post 9/11 OEF or OIF Veteran
• Must have physically served Boots on the Ground in Iraq or Afghanistan - Service must be on the Veteran's DD214
• Must have honorable discharge
• Must have an injury that was sustained while …

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Liberty Utilities has implemented an Emergency Disaster Relief Program that provides protections to customers affected by wildfire and other natural disasters. In the event that a State of Emergency is declared at the state or federal level, protections would be available to customers who experience loss or disruption of the delivery or receipt of utility service and/or resulted in the degradation of the quality of utility service.

If these criteria are met, Liberty Utilities will:

• Waive deposit requirements for residents seeking to re-establish service for one year and expedite move-in and move-out service requests
• Stop estimated energy usage for billing attributed to the time period when the home/unit was unoccupied as a result of the emergency
• Discontinue billing
• Prorate any monthly access charge or minimum charges
• Implement payment plan options for residential customers
• Suspend disconnection for non-payment and associated fees, waiver of deposit and late fee requirements
• Provide su…

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211 offers COVID-19 information resources organized by level of government: County, State, and Federal. Below is information from the State of California.

State of California - key agency websites

• California Department of Public Health
  • https://www.cdph.ca.gov/
• COVID19.ca.gov
  • https://covid19.ca.gov/
• Department of Industrial Relations (includes Cal/OSHA)
  • https://www.dir.ca.gov/
• MyTurn.ca.gov - COVID-19 vaccine scheduling website
  • https://myturn.ca.gov/

General Guidance

• Business
  • COVID-19+ sick leave and other financial help - https://covid19.ca.gov/get-financial-help
  • Interactive tool to help COVID-19+ people assess what work leave options are available - https://saferatwork.covid19.ca.gov/covid19-worker-benefits-and-leave-navigator
• California Arrearage Payment Program (CAPP) - https://www.csd.ca.gov/Pages/2022-CAPP.aspx - Energy utility customers do not need to apply to receive assistance under the CAPP program. If a residential c…

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