Medical Baseline Program

PG&E's Medical Baseline Program, also known as Medical Baseline Allowance, provides residential customers who depend on power for certain medical needs with qualifying medical devices. Devices include equipment used for mobility, per a licensed medical practitioner.

Portable Battery Program (PBP)

PG&E's Portable Battery Program (PBP) provides backup battery power to qualified customers who depend on life-sustaining medical equipment. The program is available before, during, and after Public Safety Power Shutoff (PSPS) events when PG&E needs to turn off power during severe weather for public safety to prevent wildfires.


Web pages

• Medical Baseline Program - https://www.pge.com/en/account/billing-and-assistance/financial-assistance/medical-baseline-program.html
  • See tabs on the page for info on eligibility, how to apply, FAQs, and more.
  • Page lists qualifying medical conditions & devices.
• Portable Battery Program - https://www.pge.com/en/accou…

PG&E outages map is here.

An outage map with info specific to Public Safety Power Shutoff (PSPS) events is here.

Web pages

• PG&E Outages Map - https://pgealerts.alerts.pge.com/outagecenter/
• PG&E Public Safety Power Shutoff (PSPS) Map - https://pgealerts.alerts.pge.com/outages/map/

When there is high demand on California’s electric grid, PG&E may be ordered to do Rotating Power Outages through different PG&E service block numbers. Estimated restoration times are 2-3 hours after the outage actually starts. The situation remains dynamic and shutoff and restoration times may change.

FIND YOUR PG&E BLOCK NUMBER
If there is enough advance notice, you can learn if you will be affected by a Rotating Power Outage by finding your block number at https://pgealerts.alerts.pge.com/outagecenter/addresslookup/?_gl=1*623ofj*_ga*MjAwMDU1NTUwMi4xNjk4OTQ5MTI5*_ga_FQYX57XZEJ*MTY5OTg5NjMwNy42LjEuMTY5OTkwMDE4Mi42MC4wLjA. or on your PG&E bill in the section that says “Service Information.”

The need for outages is determined by the statewide grid operator, the California Independent System Operator or CAISO, not PG&E. Rotating outages are not related to any issues with PG&E's equipment or its ability to deliver energy locally.

Rotating Power Outages are due to s…

The Division of Occupational Safety and Health (DOSH), better known as Cal/OSHA, is responsible for the following:

• Protection and improvement of the health and safety of working men and women in California
• Protection and improvement of the safety of passengers riding on elevators, amusement rides, and tramways
• Setting and enforcing standards
• Providing outreach, education, and assistance
• Issuing permits, licenses, certifications, registrations, and approvals

Contact Cal/OSHA - https://www.dir.ca.gov/dosh/Contactus.html
(Cal/OSHA Branches, Cal/OSHA Units, and Cal/OSHA Headquarters contact information)

COVID-19 Resources

Cal/OSHA COVID-19 Guidance and Resources - https://www.dir.ca.gov/dosh/coronavirus/

Workplace safety and health regulations in California require employers to take steps to protect workers exposed to infectious diseases like the Novel Coronavirus (COVID-19), which is widespread in the community. Cal/OSHA has posted resources to help employers comply with these requirements an…

Pacific Gas and Electric Company (PG&E) operates a Geographic Zones Map to help communities understand local wildfire risks and Public Safety Power Shutoff (PSPS) protocols.

The program is informed by the California Public Utilities Commission (CPUC) High Fire Threat Map. 

In Nevada and Placer Counties, PG&E designates service areas under Zone 5, indicating elevated wildfire threat levels.

Services include

• Zone-based maps for PG&E service areas
• Identification of areas subject to PSPS due to wildfire risk

Additional notes

Maps are updated in coordination with state-level fire safety authorities. Zone designations help residents prepare for outages and understand regional fire risk levels.

Web pages

• Home - https://www.pge.com/en/outages-and-safety/safety/wildfire-preparedness-support/weather-and-fire-detection.html 
• California Public Utilities Commission (CPUC) High Fire Threat Map - https://files.cpuc.ca.gov/Safety/fire-threat_map/Version%201/P…

People can sign up for Public Safety Power Shutoff (PSPS) outage notifications if they have a PG&E account.


Web pages

• Sign Up Here - https://www.pge.com/en_US/residential/your-account/account-management/manage-your-account/alerts-and-notifications/update-your-contact-information.page?utm_source=spm-gs&utm_campaign=pge-psps&utm_medium=trfc-allpge-kw-pub-a-en&utm_content=search-SPMAAC884ED&gclid=CjwKCAiAv_KMBhAzEiwAs-rX1HMusJIJAxsy7R-ruAg5tExoHhdB4-VxdCjVAp1L4TbBYS4FUK0DphoCRUcQAvD_BwE

WHEN A POWER SHUTOFF HAPPENS go to this page for updates:
https://pgealerts.alerts.pge.com/updates/
If this link does not work it may be due to extremely high volume. Try again later.

For translated support in over 200 additional languages, please call PG&E at 833-208-4167.

Scroll down that page (link) to find locations of Community Resource Centers where devices can be charged and other COVID-safe services may be available.

To get to that same page people can also put "pge power shutoff" into the search engine on their phone, bring up the PG&E page, and click the button to "Get Current Information."

Look up your address and see an outage map - https://pgealerts.alerts.pge.com/updates/

Weather awareness, zone map, definition of terms for PSPS potential (not expected, elevated, PSPS watch, PSPS warning) - pge.com/weather

FOOD SAFETY DURING AND AFTER A POWER SHUTOFF
https://www.foodsafety.gov/food-safety-charts/food-safety-during-power-outage

PREPARING FOR A POWER SHUTOFF
PG&E may deci…

The Pacific ADA Center provides partnerships between the disability community and the general public by enhancing understanding of the Americans with Disabilities Act (ADA) through education and technical assistance.

The Pacific ADA Center is one of ten Regional Centers in the ADA National Network set up across the United States to provide information and referral, training, consultation, and technical assistance to the business, state and local government, and disability communities about their responsibilities and rights under the Americans with Disabilities Act.

The Center includes numerous consultants, a small staff, and subcontracts with more than 20 entities regionwide. The Center participates in nationwide training projects and the development of materials for broad based distribution. Pacific ADA Center receives direct and current information from the Departments of Justice, Transportation, Education, the Equal Employment Opportunity Commission, and the Federal Communications …

Pacific Gas and Electric Company's website provides wildfire-related safety tools, outage preparation guidance, and post-disaster support for customers in high fire-threat areas. 

Resources include both preparedness and recovery information.

Available services and tools:

• Interactive map to check high fire-threat zones and Public Safety Power Shutoff (PSPS) areas
• Guidelines for creating defensible space around distribution lines and electrical equipment
• Bill assistance and service disconnection options during or after wildfire events
• Recovery support details, including restoration timelines and rebuilding steps
• Overview of Enhanced Powerline Safety Settings to prevent wildfire ignition

Web pages

• Home - https://www.pge.com
• Wildfire Recovery Support - https://www.pge.com/en/outages-and-safety/safety/wildfire-preparedness-support/wildfire-recovery.html 
• Wildfire Preparedness & Support - https://www.pge.com/en/outages-and-safety/safety/wildfire-prepare…

The California Public Utilities Commission (CPUC) provides a High Fire Threat District (HFTD) map to identify areas with elevated or extreme wildfire risks. 

This map is used by utility companies, such as PG&E, to determine eligibility for certain safety programs, including portable backup battery programs.

About the Map:

The CPUC High Fire-Threat District Map includes three fire-threat areas:

• Zone 1: Tier 1 High-Hazard Zones (HHZs) identified by the U.S. Forest Service (USFS) and CAL FIRE. These zones are near communities, roads, and utility lines and pose a direct threat to public safety.
• Tier 2: Areas with elevated wildfire risk from overhead utility power lines and facilities.
• Tier 3: Areas with extreme wildfire risk, where the highest likelihood of fire initiation and growth exists. This tier requires the most stringent utility regulations to reduce fire risks.

Most of Nevada County and Placer County are designated as Tier 2 or Tier …