The Arrearage Management Plan (AMP) provides debt forgiveness for eligible Pacific Gas and Electric Company (PG&E) customers with past due balances.

For each on-time payment made over a 12-month period, a portion of the customer’s past-due amount is forgiven.

Services include:

• Monthly forgiveness of past-due balances for qualifying customers
• Coordination with PG&E assistance programs such as CARE, FERA, REACH, and LIHEAP
• Up to full debt forgiveness after 12 on-time monthly payments

Web pages

• Home for AMP - https://www.pge.com/en/account/billing-and-assistance/financial-assistance/arrearage-management-plan-amp.html
• Help Paying Your Bill - https://www.pge.com/en_US/residential/save-energy-money/help-paying-your-bill/longer-term-assistance/care/care.page

• PG&E's Guard Against Scams Web Page:
  https://www.pge.com/en_US/residential/customer-service/help/scams/scams.page
  
  If you have doubts about an incoming call from PG&E, hang up and call the PG&E Customer Service number: 833-500-SCAM (833-500-7226).

PG&E's Budget Billing program offers a payment plan that averages annual energy costs (over the past 12 months) to determine a monthly payment amount.

Web pages

• Home - https://www.pge.com/en/account/billing-and-assistance/financial-assistance/budget-billing-program.html

PG&E's CARE and FERA discount programs help eligible customers pay their energy bills. People must complete the online CARE/FERA enrollment form to find out if they're eligible.

• California Alternate Rates for Energy Program (CARE). A monthly discount of 20% or more on gas and electricity. Participants qualify through income guidelines or if enrolled in certain public assistance programs.
• Family Electric Rate Assistance Program (FERA). A monthly discount of 18% on electricity only. Must be a household with three or more people. Participants qualify through income guidelines.
  
  

Web pages

• Home - http://www.pge.com/carefera

PG&E provides information on how to file a claim for damages.

If you are a residential customer who has gone without power for at least 48 hours because of severe storm conditions, you may qualify for an automatic payment under PG&E's Safety Net program. This program provides a payment of $25 - $100, which PG&E pays automatically about 60 days following the storm outage.

Web pages

• Home - https://www.pge.com/en.html
• File A Claim - https://www.pge.com/en_US/residential/customer-service/help/claims/claims.page
• Submit A Complaint - https://help.pge.com/s/article/How-can-I-submit-a-complaint?language=en_US
• Safety Net Program - https://www.pge.com/en/outages-and-safety/outage-preparedness-and-support/general-outage-resources/outage-compensation-programs.html
  
  
  

Medical Baseline Program

PG&E's Medical Baseline Program, also known as Medical Baseline Allowance, provides residential customers who depend on power for certain medical needs with qualifying medical devices. Devices include equipment used for mobility, per a licensed medical practitioner.

Portable Battery Program (PBP)

PG&E's Portable Battery Program (PBP) provides backup battery power to qualified customers who depend on life-sustaining medical equipment. The program is available before, during, and after Public Safety Power Shutoff (PSPS) events when PG&E needs to turn off power during severe weather for public safety to prevent wildfires.


Web pages

• Medical Baseline Program - https://www.pge.com/en/account/billing-and-assistance/financial-assistance/medical-baseline-program.html
  • See tabs on the page for info on eligibility, how to apply, FAQs, and more.
  • Page lists qualifying medical conditions & devices.
• Portable Battery Program - https://www.pge.com/en/accou…

PG&E outages map is here.

An outage map with info specific to Public Safety Power Shutoff (PSPS) events is here.

Web pages

• Home - https://www.pge.com/
• PG&E Outages Map - https://pgealerts.alerts.pge.com/outagecenter/
• PG&E Public Safety Power Shutoff (PSPS) Map - https://pgealerts.alerts.pge.com/outages/map/

LIHEAP – through Project GO

The Home Energy Assistance Program (HEAP) is a program of the Low Income Home Energy Assistance Program (LIHEAP) which provides assistance to eligible low-income households. The HEAP program provides financial help in the form of an annual (once every 12 months) utility payment for gas, electric, propane, or firewood to help with the high costs of heating and/or cooling.

Longer-Term Assistance:

BUDGET BILLING – PG&E

The Budget Billing program averages energy costs over the previous 12 months to determine the monthly payment amount. 

CARE and FERA – PG&E

CARE and FERA are PG&E discount programs that help eligible customers pay their energy bills. People need to complete the online CARE/FERA enrollment form to find out if they're eligible. 

• California Alternate Rates for Energy Program (CARE). A monthly discount of 20% or more on gas and electricity. Participants qualify through income guidelines or if enrolled in certain pu…

Pacific Gas & Electric Company (PG&E) serves as a Program Administrator for California’s statewide Self-Generation Incentive Program (SGIP), which provides financial support for installing energy storage systems in residential homes.

Services include:

• Financial incentives for qualifying customers installing battery storage systems
• SGIP Equity Resiliency incentive covering full installation costs for eligible customers
• Priority support for Medical Baseline customers living in High Fire Threat Districts (HFTD)
• Participation in the SGIP Financial Assistance Pilot, which removes upfront costs for approved households
• Education and outreach efforts to expand program access

Additional notes:

SGIP is administered by the California Public Utilities Commission (CPUC). PG&E's pilot programs and incentives are designed to reduce barriers for medically vulnerable and wildfire-prone households.

Web pages

• Home - https://www.pge.com/ 
• Self-Generation Incentive Program (SGIP) -&nb…

Pacific Gas & Electric Company (PG&E) offers the Storm Inconvenience Payment as part of its Safety Net program.

Services include:

• One-time payments for residential customers who lose power for 48 hours or longer during severe weather or natural disasters
• Automatic eligibility review for customers affected by qualifying outages
• Payments typically issued by check within 60–120 days after service is restored

Additional notes:

This program applies to outages caused by major storm events. Customers do not need to apply; payments are processed automatically based on outage data.

Residential customers who go without power for 48 hours or longer due to severe events like storms may qualify for the Storm Inconvenience Payment, a part of the PG&E Safety Net program.

Web pages

• Home - https://www.pge.com/
• Storm Inconvenience Payment - https://www.pge.com/en/outages-and-safety/outage-preparedness-and-support/general-outage-resources/outage-compensation-programs.html