AT&T and DIRECTV outage info: https://www.att.com/outages/California. Make sure you type in the zip code.

PGE Time Of Use plan info
To stay on your current rate plan or choose a different one, you need to submit the form sent by PG&E by 3/18/22 or go online or call: pge.com/TOUchoice (need to create an account or log in at this page) or call 800-866-743-7945.

NOTE: Medical Baseline Customers will not be automatically moved to a Time Of Use plan but can change to one if they wish. Login to your PGE account or call PGE for a rate comparison.

• Time-of-Use Residential Transition Frequently Asked Questions - https://www.pge.com/pge_global/common/pdfs/rate-plans/rate-plan-options/time-of-use-base-plan/TOU-Transition-FAQs.pdf
• Find your best rate plan https://www.pge.com/en_US/residential/rate-plans/how-rates-work/find-my-best-rate-plan.page?cid=ps_RPO_TOU2021_20210329_StartNow_Search__v1_TIME&gclid=CjwKCAiAsNKQBhAPEiwAB-I5zWEcHjUnLHp3TU_Lz2Vz1XCpyu-TTenUw4JHHF2HPlVSacOjvCB1uxoCkoEQAvD_BwE
• Time-of-Use (Peak Pricing 4 - 9 p.m. Every Day) (E-TOU-C) https://www.pge.com/en_US/residenti…

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Call 9-1-1 if...

• a power line is down
• you smell natural gas or propane, which indicates a possible gas leak
• for any other possibly life threatening situation

A natural gas leak or a propane leak can be extremely dangerous. This includes any size of propane tank, including small ones used with barbecues. Report gas leaks immediately by calling 9-1-1 and then call your provider.

Never touch downed wires. If you see a downed power line, assume it is energized and extremely dangerous. Do not touch or try to move it—and keep children and animals away. Report downed power lines immediately by calling 9-1-1 and then call your electricity provider.

Most of Nevada & Placer counties

• PG&E, 800-743-5002

Tahoe Truckee

• PG&E, 800-743-5002
• Liberty Utilities, 844-245-6868
• Southwest Gas, 877-860-6020
• Truckee Donner Public Utility District, 530-587-3896

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PG&E provides utility services, including electric and natural gas. Electri… [read more]

The CPUC’s Fire Map (or FireMap) is at https://ia.cpuc.ca.gov/firemap/. Most of Nevada County and Placer County are in Tier 2 or 3.To find your tier, enter your address in search box at top right of map.

The Fire Map has the following sections:

• High Fire-Threat District
  • Tree Mortality Task Force – High Hazard Zone Map
  • CPUC Fire-Threat Map* - click checkbox for Tier/s to show on map. Most of Nevada County and Placer County are in Tier 2 or 3.
• California Fire Perimeters (1878-2015)
• Land Cover
• Boundaries / Masks - click checkbox for California Counties to show county lines
• Basemaps

ABOUT THE MAP
The CPUC High Fire-Threat District Map consists of two map sources and includes three fire-threat areas:

Zone 1 consists of Tier 1 High-Hazard Zones (HHZs) from the United States Forest Service (USFS) and California Department of Forestry and Fire Protection (CAL FIRE) joint map of Tree Mortality HHZs. Tier 1 HHZs (CAL FIRE) are in direct proximity to communities, roads, and … [read more]

The CPUC’s Self-Generation Incentive Program (SGIP) offers rebates for installing energy storage technology at both residential and non-residential facilities. These storage technologies include battery storage systems that can function during a power outage. Depending on the battery and how much you are using it, batteries can provide power for several hours, or longer.

PG&E is a Program Administrator of the Self-Generation Incentive Program (SGIP) in its service area.

In preparation for the next wildfire season, the CPUC has authorized funding of more than $1 billion through 2024 for SGIP. This funding includes prioritization of communities living in high fire-threat areas, communities that have experienced two or more utility Public Safety Power Shut-off (PSPS) events, as well as low income and medically vulnerable customers. The funds are also available for “critical facilities” that support community resilience in the event of a PSPS or wildfire.

If you are a… [read more]

California LifeLine provides discounted home phone (landline) and cell phone services to qualifying California households.

Some wireless service providers offer high-speed data, unlimited talk, text, and a free smartphone at no cost to those who qualify for free wireless service through government programs like California Lifeline and the Affordable Connectivity Program (ACP).

MOBILE (CELL PHONE SERVICE) PROVIDERS FOR NEVADA AND PLACER COUNTIES MAY INCLUDE:

• Access
• Airtalk
• American Assistance
• Assurance
• Entouch
• Infiniti
• Life
• Safelink
• SafetyNet
• Standup
• Tag Mobile
• TruConnect
• and more

Visit CPUC's Provider Search webpage for details on cellular providers and/or to search for landline (home phone) providers - https://www.californialifeline.com/en/provider_search

Source/s:

• California Lifeline Eligibility - https://www.cpuc.ca.gov/lifeline
• California Lifeline home page - https://www.californialifeline.com/en (can select from several languages)
• California Lifeline PRO…

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Following a wildfire, storm, or other disaster, residents who continue to experience outage issues or other utility concerns after contacting their utility provider should submit a complaint with the California Public Utilities Commission's online form here: https://appsssl.cpuc.ca.gov/cpucapplication/

Be ready to provide:

• Name of the Utility Provider
• Full name of the customer. If you are not the customer of record, you must be authorized to discuss the account with the utility company.
• Account Number
• Service Address (the physical location of the service. Is it a residence or business?).
• Mailing Address (if different from service address).
• Area code and phone number that pertains to the dispute.
• A phone number where we can reach you.
• Details of your complaint. Please be specific and provide as much information as possible such as a chronological order of dispute. For example, the dates that charges were billed, the location of the safety concern, etc.
• Include t…

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The Affordable Connectivity Program (ACP) is a Federal Communications Commissions (FCC) benefit program that helps ensure that households can afford their broadband internet. It is part of the bipartisan Infrastructure Law. Your household may be eligible to receive a monthly discount on a new or existing internet service plan.

If your household is eligible, you could receive:

• Up to a $30/month discount on your internet service
• Up to a $75/month discount if your household is on qualifying Tribal lands
• A one-time discount of up to $100 to purchase a laptop, tablet, or desktop computer from participating providers (with a co-payment of more than $10 but less than $50)
• A low cost service plan that may be fully covered through the ACP*
  • *More details at www.affordableconnectivity.gov

The Affordable Connectivity Program is limited to one monthly service discount and one device discount per household.

To see if you qualify, visit https://www.affordableconnectivity.gov/do-i-qualify

F… [read more]

The Disability Disaster Access and Resources Program, is a joint effort with the California Foundation for Independent Living Centers (CFILC) and PG&E to support people with disabilities and older adults before, during, and after a PSPS event.

The program enables qualified customers who use electrical medical devices to access backup portable batteries through a grant, lease-to-own or the FreedomTech low-interest financial loan program.

Transportation resources, lodging and food options are also provided through an online application process to qualified customers. CFILC administers all aspects of the program.
 
Disability Disaster Access and Resources Program - https://disabilitydisasteraccess.org/public-safety-power-shutoffs/
FreedomTech - https://freedomtech.org/

Registers phone numbers for consumers who want to reduce the number of unwanted sales calls. To register, call 1-888-382-1222 from the phone you want to register. Or, visit www.donotcall.gov and register online. You will receive a confirmation email from www.donotcall.gov and you must click on the link in the email within 72 hours to complete your registration.

Most legitimate companies don't call if your number is on the Registry. If a company is ignoring the Registry, there's a good chance its a scam. If you get these calls hang up and file a complaint with the FTC.