Liberty Utilities has implemented an Emergency Disaster Relief Program that provides protections to customers affected by wildfire and other natural disasters. In the event that a State of Emergency is declared at the state or federal level, protections would be available to customers who experience loss or disruption of the delivery or receipt of utility service and/or resulted in the degradation of the quality of utility service.

If these criteria are met, Liberty Utilities will:

• Waive deposit requirements for residents seeking to re-establish service for one year and expedite move-in and move-out service requests
• Stop estimated energy usage for billing attributed to the time period when the home/unit was unoccupied as a result of the emergency
• Discontinue billing
• Prorate any monthly access charge or minimum charges
• Implement payment plan options for residential customers
• Suspend disconnection for non-payment and associated fees, waiver of deposit and late fee requirements
• Provide su…

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211 offers COVID-19 information resources organized by level of government: County, State, and Federal. Below is information from the State of California.

State of California - key agency websites

• California Department of Public Health
  • https://www.cdph.ca.gov/
• COVID19.ca.gov
  • https://covid19.ca.gov/
• Department of Industrial Relations (includes Cal/OSHA)
  • https://www.dir.ca.gov/
• MyTurn.ca.gov - COVID-19 vaccine scheduling website
  • https://myturn.ca.gov/

General Guidance

• Business
  • COVID-19+ sick leave and other financial help - https://covid19.ca.gov/get-financial-help
  • Interactive tool to help COVID-19+ people assess what work leave options are available - https://saferatwork.covid19.ca.gov/covid19-worker-benefits-and-leave-navigator
• California Arrearage Payment Program (CAPP) - https://www.csd.ca.gov/Pages/2022-CAPP.aspx - Energy utility customers do not need to apply to receive assistance under the CAPP program. If a residential c…

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