People can sign up for Public Safety Power Shutoff (PSPS) outage notifications if they have a PG&E account.


Web pages

• Sign Up Here - https://www.pge.com/en_US/residential/your-account/account-management/manage-your-account/alerts-and-notifications/update-your-contact-information.page?utm_source=spm-gs&utm_campaign=pge-psps&utm_medium=trfc-allpge-kw-pub-a-en&utm_content=search-SPMAAC884ED&gclid=CjwKCAiAv_KMBhAzEiwAs-rX1HMusJIJAxsy7R-ruAg5tExoHhdB4-VxdCjVAp1L4TbBYS4FUK0DphoCRUcQAvD_BwE

WHEN A POWER SHUTOFF HAPPENS go to this page for updates:
https://pgealerts.alerts.pge.com/updates/
If this link does not work it may be due to extremely high volume. Try again later.

For translated support in over 200 additional languages, please call PG&E at 833-208-4167.

Scroll down that page (link) to find locations of Community Resource Centers where devices can be charged and other COVID-safe services may be available.

To get to that same page people can also put "pge power shutoff" into the search engine on their phone, bring up the PG&E page, and click the button to "Get Current Information."

Look up your address and see an outage map - https://pgealerts.alerts.pge.com/updates/

Weather awareness, zone map, definition of terms for PSPS potential (not expected, elevated, PSPS watch, PSPS warning) - pge.com/weather

FOOD SAFETY DURING AND AFTER A POWER SHUTOFF
https://www.foodsafety.gov/food-safety-charts/food-safety-during-power-outage

PREPARING FOR A POWER SHUTOFF
PG&E may deci…

ALERTWildfire provides wildfire monitoring cameras and tools for the greater Tahoe region to support fire response and public safety.

Services include:

• Helping detect and confirm wildfire ignitions
• Supporting resource planning by showing real-time fire activity
• Assisting with evacuation planning through situational awareness
• Allowing monitoring of fire behavior during active containment
• Tracking flare-ups on previously contained fires

Web pages

• Home - https://www.alertwildfire.org/

The Pacific ADA Center provides partnerships between the disability community and the general public by enhancing understanding of the Americans with Disabilities Act (ADA) through education and technical assistance.

The Pacific ADA Center is one of ten Regional Centers in the ADA National Network set up across the United States to provide information and referral, training, consultation, and technical assistance to the business, state and local government, and disability communities about their responsibilities and rights under the Americans with Disabilities Act.

The Center includes numerous consultants, a small staff, and subcontracts with more than 20 entities regionwide. The Center participates in nationwide training projects and the development of materials for broad based distribution. Pacific ADA Center receives direct and current information from the Departments of Justice, Transportation, Education, the Equal Employment Opportunity Commission, and the Federal Communications …

The California Public Utilities Commission (CPUC) provides a High Fire Threat District (HFTD) map to identify areas with elevated or extreme wildfire risks. 

This map is used by utility companies, such as PG&E, to determine eligibility for certain safety programs, including portable backup battery programs.

About the Map:

The CPUC High Fire-Threat District Map includes three fire-threat areas:

• Zone 1: Tier 1 High-Hazard Zones (HHZs) identified by the U.S. Forest Service (USFS) and CAL FIRE. These zones are near communities, roads, and utility lines and pose a direct threat to public safety.
• Tier 2: Areas with elevated wildfire risk from overhead utility power lines and facilities.
• Tier 3: Areas with extreme wildfire risk, where the highest likelihood of fire initiation and growth exists. This tier requires the most stringent utility regulations to reduce fire risks.

Most of Nevada County and Placer County are designated as Tier 2 or Tier …

A guide to 3-digit N11 phone numbers is located here.

• 211 - Community information and referral services. 211 service is provided by local community-based or government organizations that are authorized by the CPUC to use the 211 code to provide information and referrals to health and human services.
• 311 - Non-emergency governmental services. 311 service is administered by municipal governments.
• 411 - Local Directory Assistance. 411 directory assistance is provided by individual telecommunications service providers or independent providers.
• 511 - Traffic and Transportation information. The California Highway Patrol, California Department of Transportation, and local transportation agencies oversee 511 operations.
• 611 - General Customer Service. 611 service is provided by individual telecommunications service providers.
• 711 - Telecommunications Relay Service for the speech and hearing impaired. In California, 711 Relay service is provided through Hamilton Relay.
• 811 - Call-before-you-dig phone…

The CPUC’s Self-Generation Incentive Program (SGIP) offers rebates for installing energy storage technology at both residential and non-residential facilities. These storage technologies include battery storage systems that can function during a power outage. Depending on the battery and how much you are using it, batteries can provide power for several hours, or longer.

PG&E is a Program Administrator of the Self-Generation Incentive Program (SGIP) in its service area.

In preparation for the next wildfire season, the CPUC has authorized funding of more than $1 billion through 2024 for SGIP. This funding includes prioritization of communities living in high fire-threat areas, communities that have experienced two or more utility Public Safety Power Shut-off (PSPS) events, as well as low income and medically vulnerable customers. The funds are also available for “critical facilities” that support community resilience in the event of a PSPS or wildfire.

If you are a customer interested…

Following a wildfire, storm, or other disaster, residents who continue to experience outage issues or other utility concerns after contacting their utility provider should submit a complaint with the California Public Utilities Commission's online form.

Be ready to provide:

• Name of the Utility Provider
• Full name of the customer. If you are not the customer of record, you must be authorized to discuss the account with the utility company.
• Account Number
• Service Address (the physical location of the service. Is it a residence or business?).
• Mailing Address (if different from service address).
• Area code and phone number that pertains to the dispute.
• A phone number where we can reach you.
• Details of your complaint. Please be specific and provide as much information as possible such as a chronological order of dispute. For example, the dates that charges were billed, the location of the safety concern, etc.
• Include the utility provider’s response to your concern, if available.
• If you have s…

ALERTCalifornia provides a public safety camera network and open-source data to monitor wildfires and other natural disasters across California.

Services include:

• Operating more than 1,000 monitoring cameras and sensor arrays statewide
• Offering real-time, publicly accessible wildfire camera feeds
• Collecting data to support emergency response, fire behavior analysis, and recovery efforts
• Sharing research on post-fire events such as debris flows, flooding, and erosion
• Providing data to support decisions affecting air, water, soil, and public health

Web pages

• Home - https://alertcalifornia.org/
• Cameras - https://cameras.alertcalifornia.org/

The Wireless Emergency Alerts (WEA) warns the public about dangerous weather, missing children, and other critical situations through alerts on compatible cell phones and mobile devices.

About WEA Messages

​Wireless Emergency Alerts (WEA) is a public safety system that allows customers who own compatible mobile devices to receive geographically targeted, text-like messages alerting them of imminent threats to safety in their area.

Signing Up

​No signup is required. Alerts are sent automatically to WEA-capable phones during an emergency.

Web pages

• Home - https://www.fcc.gov/consumers/guides/wireless-emergency-alerts-wea