A guide to 3-digit N11 phone numbers is located here.

• 211 - Community information and referral services. 211 service is provided by local community-based or government organizations that are authorized by the CPUC to use the 211 code to provide information and referrals to health and human services.
• 311 - Non-emergency governmental services. 311 service is administered by municipal governments.
• 411 - Local Directory Assistance. 411 directory assistance is provided by individual telecommunications service providers or independent providers.
• 511 - Traffic and Transportation information. The California Highway Patrol, California Department of Transportation, and local transportation agencies oversee 511 operations.
• 611 - General Customer Service. 611 service is provided by individual telecommunications service providers.
• 711 - Telecommunications Relay Service for the speech and hearing impaired. In California, 711 Relay service is provided through Hamilton Relay.
• 811 - Call-before-you-dig phone…

Following a wildfire, storm, or other disaster, residents who continue to experience outage issues or other utility concerns after contacting their utility provider should submit a complaint with the California Public Utilities Commission's online form.

Be ready to provide:

• Name of the Utility Provider
• Full name of the customer. If you are not the customer of record, you must be authorized to discuss the account with the utility company.
• Account Number
• Service Address (the physical location of the service. Is it a residence or business?).
• Mailing Address (if different from service address).
• Area code and phone number that pertains to the dispute.
• A phone number where we can reach you.
• Details of your complaint. Please be specific and provide as much information as possible such as a chronological order of dispute. For example, the dates that charges were billed, the location of the safety concern, etc.
• Include the utility provider’s response to your concern, if available.
• If you have s…