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HOW TO FILE A COMPLAINT - CPUC

CALIFORNIA PUBLIC UTILITIES COMMISSION #76602312


location_on A
  • 505 Van Ness Avenue
    San Francisco, San Francisco
local_phone
  • Phone 1
    866-272-0349

Following a wildfire, storm, or other disaster, residents who continue to experience outage issues or other utility concerns after contacting their utility provider should submit a complaint with the California Public Utilities Commission's online form.

Be ready to provide:

  • Name of the Utility Provider
  • Full name of the customer. If you are not the customer of record, you must be authorized to discuss the account with the utility company.
  • Account Number
  • Service Address (the physical location of the service. Is it a residence or business?).
  • Mailing Address (if different from service address).
  • Area code and phone number that pertains to the dispute.
  • A phone number where we can reach you.
  • Details of your complaint. Please be specific and provide as much information as possible such as a chronological order of dispute. For example, the dates that charges were billed, the location of the safety concern, etc.
  • Include the utility provider’s response to your concern, if available.
  • If you have s…
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OPERATION HOMEFRONT

OPERATION HOMEFRONT #30602661


location_on B
  • 17319 San Pedro Avenue, Suite 505
    San Antonio, Bexar
local_phone
  • Phone 1
    855-242-4995

Operation Homefront offers financial and supportive services to help military families build stability.

Services include:

  • Emergency financial assistance for rent, utilities, and critical family needs
  • Transitional and permanent housing programs for military families
  • Recurring family support events such as holiday programs, school supply distributions, and baby showers


Web pages





EMERGENCY ASSISTANCE PROGRAM - FEEA

FEDERAL EMPLOYEE EDUCATION AND ASSISTANCE FUND (FEEA) #96667925


local_phone
  • Phone 1
    202-554-0007

The Federal Employee Education and Assistance Fund offers interest-free loans to eligible federal employees experiencing short-term financial hardship due to qualifying personal emergencies. 

The program helps prevent cascading financial instability by providing fast, repayable support for emergency expenses such as rent, medical bills, or utilities.

Services include:

  • Interest-free loans for short-term emergency expenses
  • Assistance with rent, utilities, medical bills, and funeral costs
  • Rapid application review and response (typically within 3 business days)
  • Direct deposit of approved loan funds

Additional notes:

Emergency assistance is provided as a repayable loan, not a grant. Loans are typically repaid through payroll allotment or direct payments. Loan amounts vary based on need and situation.

Loans cannot be used for routine expenses such as credit card debt, school tuition, or federal income taxes. This program is not available to Postal Service employees or contractors.


Web …

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