Residential customers who go without power for 48 hours or longer due to severe events like storms may qualify for the Storm Inconvenience Payment, a part of the PG&E Safety Net program.

Web pages

• Storm Inconvenience Payment - https://www.pge.com/en/outages-and-safety/outage-preparedness-and-support/general-outage-resources/outage-compensation-programs.html

Pacific Gas and Electric Company (PG&E) provides utility services, including electric and natural gas. Electric and gas interruption emergency services at any time of the day or night. Provides connection and disconnection services.

​Call 9-1-1 if...

• a power line is down
• you smell natural gas or propane, which indicates a possible gas leak
• for any other possibly life threatening situation

Never touch downed wires. If you see a downed power line, assume it is energized and extremely dangerous. Do not touch or try to move it—and keep children and animals away. Report downed power lines immediately by calling 9-1-1 and then call your electricity provider.

Most of Nevada & Placer Counties:

• PG&E, 800-743-5002

Tahoe Truckee:

• PG&E, 800-743-5002
• Liberty Utilities, 844-245-6868
• Southwest Gas, 877-860-6020
• Truckee Donner Public Utility District, 530-587-3896
  
  

Web pages

• Home - www.pge.com
• Service Areas - https://www.pge.com/tariffs/assets/pdf/tariffbook/ELEC_MAPS_Service%20Ar…

When there is high demand on California’s electric grid, PG&E may be ordered to do Rotating Power Outages through different PG&E service block numbers. Estimated restoration times are 2-3 hours after the outage actually starts. The situation remains dynamic and shutoff and restoration times may change.

FIND YOUR PG&E BLOCK NUMBER
If there is enough advance notice, you can learn if you will be affected by a Rotating Power Outage by finding your block number at https://pgealerts.alerts.pge.com/outagecenter/addresslookup/?_gl=1*623ofj*_ga*MjAwMDU1NTUwMi4xNjk4OTQ5MTI5*_ga_FQYX57XZEJ*MTY5OTg5NjMwNy42LjEuMTY5OTkwMDE4Mi42MC4wLjA. or on your PG&E bill in the section that says “Service Information.”

The need for outages is determined by the statewide grid operator, the California Independent System Operator or CAISO, not PG&E. Rotating outages are not related to any issues with PG&E's equipment or its ability to deliver energy locally.

Rotating Power Outages are due to s…

PG&E Geographic Zones can be found here.

Areas of Nevada and Placer Counties that are served by PG&E are in Zone 5.

Zone outlines are based on the California Public Utilities Commission (CPUC) High Fire Threat Map.

Web pages

• Geographic Zones - https://www.pge.com/en/outages-and-safety/safety/wildfire-preparedness-support/weather-and-fire-detection.html
• California Public Utilities Commission (CPUC) High Fire Threat Map - https://files.cpuc.ca.gov/Safety/fire-threat_map/Version%201/PrintablePDFs/8.5X11inch_PDF/High_Fire-Threat_District_Map_final.pdf (info about the map). CPUC Fire Map is here:https://files.cpuc.ca.gov/Safety/fire-threat_map/2018/PrintablePDFs/8.5X11inch_PDF/CPUC_Fire-Threat_Map_final_OLD.pdf

People can sign up for Public Safety Power Shutoff (PSPS) outage notifications if they have a PG&E account.


Web pages

• Sign Up Here - https://www.pge.com/en_US/residential/your-account/account-management/manage-your-account/alerts-and-notifications/update-your-contact-information.page?utm_source=spm-gs&utm_campaign=pge-psps&utm_medium=trfc-allpge-kw-pub-a-en&utm_content=search-SPMAAC884ED&gclid=CjwKCAiAv_KMBhAzEiwAs-rX1HMusJIJAxsy7R-ruAg5tExoHhdB4-VxdCjVAp1L4TbBYS4FUK0DphoCRUcQAvD_BwE

WHEN A POWER SHUTOFF HAPPENS go to this page for updates:
https://pgealerts.alerts.pge.com/updates/
If this link does not work it may be due to extremely high volume. Try again later.

For translated support in over 200 additional languages, please call PG&E at 833-208-4167.

Scroll down that page (link) to find locations of Community Resource Centers where devices can be charged and other COVID-safe services may be available.

To get to that same page people can also put "pge power shutoff" into the search engine on their phone, bring up the PG&E page, and click the button to "Get Current Information."

Look up your address and see an outage map - https://pgealerts.alerts.pge.com/updates/

Weather awareness, zone map, definition of terms for PSPS potential (not expected, elevated, PSPS watch, PSPS warning) - pge.com/weather

FOOD SAFETY DURING AND AFTER A POWER SHUTOFF
https://www.foodsafety.gov/food-safety-charts/food-safety-during-power-outage

PREPARING FOR A POWER SHUTOFF
PG&E may deci…

Pacific Gas & Electric Company (PG&E) offers various rate plans.

In 2022, most PG&E customers were moved to Time of Use plans. Medical Baseline Customers were not automatically moved to a Time Of Use plan but could change to one if they wished.


Web pages

• Find Your Best Rate Plan - https://www.pge.com/en/account/rate-plans/find-your-best-rate-plan.html?cid=ps_RPO_TOU2021_20210329_StartNow_Search__v1_TIME&gclid=CjwKCAiAsNKQBhAPEiwAB-I5zWEcHjUnLHp3TU_Lz2Vz1XCpyu-TTenUw4JHHF2HPlVSacOjvCB1uxoCkoEQAvD_BwE
• Time-of-Use Residential Transition Frequently Asked Questions - https://www.pge.com/assets/pge/docs/account/billing-and-assistance/TOU-Transition-FAQs.pdf
• Time-of-Use Rate Plans - https://www.pge.com/en/account/rate-plans/find-your-best-rate-plan/time-of-use-rate-plans.html
• Understand the PG&E Tiered Rate Plan (E-1) https://www.pge.com/content/pge/language-masters/en/account/rate-plans/find-your-best-rate-plan/tiered-rate-plan.html
• Understanding Your Baseline Allowance h…

The Do Not Call Registry registers phone numbers for consumers who want to reduce the number of unwanted sales calls. To register, call 888-382-1222 from the phone you want to register. Or visit www.donotcall.gov and register online. You will receive a confirmation email and you must click on the link in the email within 72 hours to complete your registration.

Most legitimate companies don't call if your number is on the Registry. If a company is ignoring the Registry, there's a good chance it's a scam. If you get these calls hang up and file a complaint with the FTC.

Web pages

• Home - www.donotcall.gov

A guide to 3-digit N11 phone numbers is located here.

• 211 - Community information and referral services. 211 service is provided by local community-based or government organizations that are authorized by the CPUC to use the 211 code to provide information and referrals to health and human services.
• 311 - Non-emergency governmental services. 311 service is administered by municipal governments.
• 411 - Local Directory Assistance. 411 directory assistance is provided by individual telecommunications service providers or independent providers.
• 511 - Traffic and Transportation information. The California Highway Patrol, California Department of Transportation, and local transportation agencies oversee 511 operations.
• 611 - General Customer Service. 611 service is provided by individual telecommunications service providers.
• 711 - Telecommunications Relay Service for the speech and hearing impaired. In California, 711 Relay service is provided through Hamilton Relay.
• 811 - Call-before-you-dig phone…

California LifeLine provides discounted home phone (landline) and cell phone services to qualifying California households.

Some wireless service providers offer high-speed data, unlimited talk, text, and a free smartphone at no cost to those who qualify for free wireless service through government programs like California Lifeline.

Mobile (cell phone service) providers for Nevada and Placer counties may include:

• Access
• Airtalk
• American Assistance
• Assurance
• Entouch
• Infiniti
• Life
• Safelink
• SafetyNet
• Standup
• Tag Mobile
• TruConnect
• and more

Web pages

• California Lifeline Eligibility - https://www.cpuc.ca.gov/lifeline
• California Lifeline home page - https://www.californialifeline.com/en (can select from several languages)
• California Lifeline PROVIDER SEARCH - https://www.californialifeline.com/en/provider_search (can select from several languages and search by zip code. Some providers offer free phones to eligible customers as part of the service package.)
• California Lifeline call center and oth…