8-1-1, a free service managed by Underground Service Alert, ensures that people remain safe when doing digging projects.

Always call 8-1-1 before you dig. After you call, Underground Service Alert will contact PG&E and other companies that have underground lines in your area. Representatives will then mark the location of their underground lines so you can avoid them and dig safely. Whether you are planting a tree or a garden, or digging holes for fence posts, call 8-1-1 at least two business days before you plan to start your project.

8-1-1 is a program of Underground Service Alert (USA).


Web pages

• Home - https://www.california811.org/
• Underground Service Alert (USA) Northern California - https://usanorth811.org/

The Arrearage Management Plan (AMP) provides debt forgiveness for PG&E customers who are eligible. For every on-time payment over a 12-month period, a portion of the customer’s past due amount is reduced. Customers must be enrolled in one of PG&E's financial assistance programs, CARE or FERA, and may also be participating in REACH and/or LIHEAP programs.

Who can participate in AMP?
In order to be eligible for this plan, you must be a residential customer and meet all the following eligibility requirements. You must:

• Be enrolled in one of PG&E's financial assistance programs, CARE or FERA.
• Owe at least $500 or more on your gas and electric bill, or owe at least $250 or more on your gas bill (applies to gas-only customers).
• Be more than 90 days past due.
• Be a PG&E customer for at least 6 months, and have made at least one on-time payment.
  
  

Web pages

• Home for AMP - https://www.pge.com/en_US/residential/save-energy-money/help-paying-your-bill/payment-assistance-overview/p…

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• PG&E's Guard Against Scams Web Page:
  https://www.pge.com/en_US/residential/customer-service/help/scams/scams.page
  
  If you have doubts about an incoming call from PG&E, hang up and call the PG&E Customer Service number: 833-500-SCAM (833-500-7226).

PG&E's Budget Billing program offers a payment plan that averages annual energy costs (over the past 12 months) to determine a monthly payment amount.

Web pages

• Home - https://www.pge.com/en/account/billing-and-assistance/financial-assistance/budget-billing-program.html

PG&E's CARE and FERA discount programs help eligible customers pay their energy bills. People must complete the online CARE/FERA enrollment form to find out if they're eligible.

• California Alternate Rates for Energy Program (CARE). A monthly discount of 20% or more on gas and electricity. Participants qualify through income guidelines or if enrolled in certain public assistance programs.
• Family Electric Rate Assistance Program (FERA). A monthly discount of 18% on electricity only. Must be a household with three or more people. Participants qualify through income guidelines.
  
  

Web pages

• Home - http://www.pge.com/carefera

Learn how to file a claim with PG&E by visiting this webpage.

If you just want to submit a complaint, see info here.

If you are a residential customer who has gone without power for at least 48 hours because of severe storm conditions, you may qualify for an automatic payment under PG&E's Safety Net program. This program provides a payment of $25 - $100, which PG&E pays automatically about 60 days following the storm outage.

Web pages

• File A Claim - https://www.pge.com/en_US/residential/customer-service/help/claims/claims.page
• Submit A Complaint - https://pgesupport.zendesk.com/hc/en-us/articles/360054835371-How-can-I-submit-a-complaint-#:~:text=For%20all%20other%20complaints%2C%20contact,%2D800%2D743%2D5000.
• Safety Net Program - https://www.pge.com/en/outages-and-safety/outage-preparedness-and-support/general-outage-resources/outage-compensation-programs.html
  
  
  
  
  

Medical Baseline Program

PG&E's Medical Baseline Program, also known as Medical Baseline Allowance, provides residential customers who depend on power for certain medical needs with qualifying medical devices. Devices include equipment used for mobility, per a licensed medical practitioner.

Portable Battery Program (PBP)

PG&E's Portable Battery Program (PBP) provides backup battery power to qualified customers who depend on life-sustaining medical equipment. The program is available before, during, and after Public Safety Power Shutoff (PSPS) events when PG&E needs to turn off power during severe weather for public safety to prevent wildfires.


Web pages

• Medical Baseline Program - https://www.pge.com/en/account/billing-and-assistance/financial-assistance/medical-baseline-program.html
  • See tabs on the page for info on eligibility, how to apply, FAQs, and more.
  • Page lists qualifying medical conditions & devices.
• Portable Battery Program - https://www.pge.com/en/accou…

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PG&E outages map is here.

An outage map with info specific to Public Safety Power Shutoff (PSPS) events is here.

Web pages

• PG&E Outages Map - https://pgealerts.alerts.pge.com/outagecenter/
• PG&E Public Safety Power Shutoff (PSPS) Map - https://pgealerts.alerts.pge.com/outages/map/

LIHEAP – through Project GO

The Home Energy Assistance Program (HEAP) is a program of the Low Income Home Energy Assistance Program (LIHEAP) which provides assistance to eligible low-income households. The HEAP program provides financial help in the form of an annual (once every 12 months) utility payment for gas, electric, propane, or firewood to help with the high costs of heating and/or cooling.

Longer-Term Assistance:

BUDGET BILLING – PG&E

The Budget Billing program averages energy costs over the previous 12 months to determine the monthly payment amount.

CARE and FERA – PG&E

CARE and FERA are PG&E discount programs that help eligible customers pay their energy bills. People need to complete the online CARE/FERA enrollment form to find out if they're eligible.

• California Alternate Rates for Energy Program (CARE). A monthly discount of 20% or more on gas and electricity. Participants qualify through income guidelines or if enrolled in certain public assistance programs.
• F…

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PG&E is a Program Administrator of the statewide Self-Generation Incentive Program (SGIP), which is providing financial incentives for Medical Baseline customers installing new, qualifying equipment for storing energy for their homes.

The SGIP Equity Resiliency incentive is designed to allow customers to install a home battery storage system at no cost to them. In July 2020, PG&E was approved for the SGIP Marketing Education and Outreach Plan and Financial Assistance pilot, both of which are specifically focused on supporting Medical Baseline customers in High Fire Threat Districts (HFTD). The Financial Assistance pilot alleviates the need for customers to pay upfront costs and enables additional customers to participate in the program.

Web pages

• Find out if you are eligible - https://www.pge.com/en/save-energy-and-money/rebates-and-incentives/self-generation-incentive-program/self-generation-incentive-plan-equity-resiliency.html
• Rebates & incentives - https://www.p…

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