Drop-in benefits information and application assistance is provided by the Navigator team from the Nevada County Department of Social Services at three libraries each month. Stop by if you need help enrolling in, or renewing your participation in, benefits programs such as

• Cash Assistance - CalWORKs & more
• Food Assistance - CalFresh
• Healthcare - Medi-Cal
• Housing
• In-Home Supportive Services
• Veterans Services

While these resources are always available to the public, having them all together during the Services Drop-In allows you to learn, at the same meeting, such things as what kind of support is available for seniors, how you can proceed with child support, and which doctors take your insurance. These are drop-in services and no appointment is necessary.

Social Services Drop-In days and locations

• Grass Valley Library, 207 Mill St, Grass Valley, CA 95945, 530-273-4117
  • First Tuesdays, 10:30am-12:30pm
  • First Saturdays, 10am-2pm
• Madelyn Helling Library, 980 Helling Way, Nevada City, CA 95959,…

Medi-Cal assistance is available through Human Services, one of six Divisions of County of Placer Health & Human Services.

Medi-Cal offers medical, dental, vision and mental health care to eligible individuals and families at little or no cost. If you are ineligible to Medi-Cal, affordable insurance plans are available through the health benefits exchange, Covered California, during their November through December open enrollment.

The information on Placer County's Medi-Cal web page is for reference only. Speak to a staff person for the most up-to-date information.

Apply for/Access your Public Benefits Online (Medi-Cal, CalFresh, CalWORKS)
Go to BenefitsCal.com to apply for or renew benefits, upload verification, and view information regarding health coverage, food, and cash assistance. BenefitsCal also makes it easy for community partners to create accounts and act as application assistors.

Web pages

• Home - https://www.placer.ca.gov/2125/Medi-Cal-Program
• BenefitsCal - http://www.…

Medi-Cal assistance is available through Human Services, one of six Divisions of County of Placer Health & Human Services.

Medi-Cal offers medical, dental, vision and mental health care to eligible individuals and families at little or no cost. If you are ineligible to Medi-Cal, affordable insurance plans are available through the health benefits exchange, Covered California, during their November through December open enrollment.

The information on Placer County's Medi-Cal web page is for reference only. Speak to a staff person for the most up-to-date information.

Apply for/Access your Public Benefits Online (Medi-Cal, CalFresh, CalWORKS)
Go to BenefitsCal.com to apply for or renew benefits, upload verification, and view information regarding health coverage, food, and cash assistance. BenefitsCal also makes it easy for community partners to create accounts and act as application assistors.

Web pages

• Home - https://www.placer.…

Medi-Cal assistance is available through Human Services, one of six Divisions of County of Placer Health & Human Services.

Medi-Cal offers medical, dental, vision and mental health care to eligible individuals and families at little or no cost. If you are ineligible to Medi-Cal, affordable insurance plans are available through the health benefits exchange, Covered California, during their November through December open enrollment.

The information on Placer County's Medi-Cal web page is for reference only. Speak to a staff person for the most up-to-date information.

Apply for/Access your Public Benefits Online (Medi-Cal, CalFresh, CalWORKS)
Go to BenefitsCal.com to apply for or renew benefits, upload verification, and view information regarding health coverage, food, and cash assistance. BenefitsCal also makes it easy for community partners to create accounts and act as application assistors.

Web pages

• Home - https://www.placer.…

Kaiser Permanente (KP) covers non-emergency medical transportation (NEMT) inside the Kaiser Permanente service area, when you cannot get to your medical appointment by car, bus, train, or taxi, due to your medical or physical condition. Non-medical transportation (NMT) may also be covered, depending on your plan.

The Kaiser Permanente (KP) Greater Sacramento service area includes Sacramento County and Placer County which are served by the Roseville, Sacramento, and South Sacramento medical centers.

Kaiser Permanente Transportation Services

​For comprehensive information, KP members should call the Member Service Contact Center number listed on their health insurance card to learn their benefit eligibility for transportation.

• Non-emergency medical transportation - Call 833-226-6760. Medi-Cal assigned recipients who have assigned their plans to KP are eligible to receive covered Non-Emergency Medical Transportation (NEMT).
• Non-medical transportation - Call 844-299-6230. Medi-Cal assigned r…

County of Placer Human Services offers a drop-in service to assist eligible individuals applying for Medi-Cal, CalFresh, CalWORKs, and General Relief. 

The drop-in service is open Monday and Thursday (excluding holidays) from 8am-12pm at 415 Roseville Square, Roseville, CA, 95678.

Apply for / Access Public Benefits Online (Medi-Cal, CalFresh, CalWORKS, Disaster CalFresh, General Assistance)
Go to BenefitsCal.com to apply for or renew benefits, upload verification, and view information regarding health coverage, food, and cash assistance.

Web pages

• Home - https://www.placer.ca.gov/2096/Human-Services
• Apply for Benefits Online - BenefitsCal.com

The Medi-Cal Program offers dental services as one of the program's benefits.

The Medi-Cal Dental Program covers a variety of dental services for Medi-Cal beneficiaries, such as:

• Diagnostic and preventive dental hygiene (e.g. examinations, x-rays, and teeth cleanings)
• Emergency services for pain control
• Tooth extractions
• Fillings
• Root canal treatments (anterior/posterior)
• Crowns (prefabricated/laboratory)
• Scaling and root planing
• Periodontal maintenance
• Complete and partial dentures
• Orthodontics for children who qualify

Members can access dental services through Medi-Cal Dental enrolled providers, who will advise members on the best course of treatment, and under the specific conditions for which some of these services are allowable.

If you have any questions or need assistance finding a dental provider, call the Medi-Cal Dental Customer Service Line at 800-322-6384, or visit:

• Medi-Cal Provider Directory
• Smile California
  
  

Web pages

• Medi-Cal Overview - https://www.dhcs.ca.gov/services/m…

The Medi-Cal Office of the Ombudsman helps solve problems from a neutral standpoint to ensure members receive all medically necessary covered services for which plans are contractually responsible.

The Office of the Ombudsman:

• Serves as an objective resource to resolve issues between Medi-Cal managed care members and managed care health plans
• Conducts impartial investigations of member complaints about managed care health plans
• Helps members with urgent enrollment and disenrollment problems.
• Offers information and referrals
• Identifies ways to improve the effectiveness of the Medi-Cal managed care program
• Educates members on how to effectively navigate through the Medi-Cal managed care system
  
  

Web pages

• Home - https://www.dhcs.ca.gov/services/medi-cal/Pages/MMCDOfficeoftheOmbudsman.aspx

Medi-Cal provides telephone support during normal business hours and an automated phone line for additional information and help after hours.

Medi-Cal phone support: 800-541-5555. The Telephone Service Center (TSC) is available 8am to 5pm, Monday through Friday, except holidays.

People who have straight Medi-Cal can call this number to get a list of providers in their area that take Medi-Cal. Once they have Anthem Blue Cross, California Health and Wellness, or other managed care, they will need to contact those companies directly for a list of providers. In January 2024 the Medi-Cal contracted provider in Nevada and Placer Counties will be Partnership Healthplan of California (which will replace both Anthem Blue Cross and California Health and Wellness).

Automated Phone Center: 800-786-4346. The automated phone center is available 7am to 8pm, PST, seven days a week.

Web pages

• Home - https://www.dhcs.ca.gov/services/medi-cal/Pages/default.aspx

Health Care Options provides Medi-Cal beneficiaries with resources to make informed choices about Medi-Cal benefits.

Medi-Cal beneficiaries can call Health Care Options to select a plan, change a plan, or disenroll.

Health Care Options is a branch of the Managed Care Operations Division of the CA Dept. of Health Care Services.

Web pages

• Home - https://www.healthcareoptions.dhcs.ca.gov/en