Code RED offers notifications to county residents in case of emergencies or other critical community situations requiring alerts. Alerts may be received by means of text, email, landline, cell phone, and TTY. CodeRED is a product of the company called OnSolve. All Nevada County residents are encouraged to sign up. Alerts are sent to evacuation zones that are affected by an incident. To find you evacuation zone number, enter address at Genasys Protect.

Online Sign-up for Alerts
Online form allows users to create a MANAGED account with a username and password which allows them to update their own info.

Assistance Signing Up for Alerts
211 Connecting Point does Code Red sign-ups for UNMANAGED accounts (accounts without a username and password). Unmanaged accounts are also known as Guest accounts.

Support
IMPORTANT: OES and 211 cannot access Code RED accounts. If people have questions, including any of the following, they need to call OnSolve Code Red Customer service at 866-939-0911, Mon-Fri, 5am-3pm PACIFIC time or email crsupport@onsolve.com.

• I'm not sure if I'm registered. How can I check?
• I registered with 211 Connecting Point so I do not have a managed account. How can I update my address or contact information?
• I have a managed account but cannot remember my username or password. What should I do?

TO EFFECTIVELY GET EMERGENCY ALERTS FROM CODE RED

• Cordless & electric phones need to have power and have the ringer turned on (a traditional corded land line phone does not need electricity, but the ringer does need to be turned on)
• Cell phones need to be on and have the ringer turned on
• Add CodeRED to your contacts on your phone so you know who the call is coming from:
  • CodeRED Emergency Alert calls 866-419-5000
  • CodeRED General Alert calls 855-969-4636
  • CodeRED Text Alerts will originate from different phone numbers depending on the cellular service provider.
• If you set your cell phone to DO NOT DISTURB at night, learn how to set it so CodeRED alerts can come through. Do an internet search on "how to bypass do not disturb on _______ (Android or iPhone).

About evacuation zones

• Nevada County has established evacuation zones. Alerts are sent to evacuation zones that are affected by an incident. To find you evacuation zone number, enter address at Genasys Protect.
  
• Placer County creates evacuation zones in response to specific incidents to help precisely manage evacuations. There are no established evacuation zones.

Web pages

• Online sign-up - https://public.coderedweb.com/cne/en-US/CA8B57E20D17
• CodeRed FAQs - https://www.nevadacountyca.gov/2855/CodeRED-Frequently-Asked-Questions
• Info. on CodeRED Emergency Alerts for Nevada County - https://www.nevadacountyca.gov/2713/Emergency-Alerts
• Info. on CodeRED Alerts for Truckee - https://townoftruckee.gov/521/Emergency-Alerts---CodeRED
• Evacuation zones in Nevada County - Enter address at Genasys Protect to find your evacuation zone number - https://protect.genasys.com/search