Medi-Cal offers transportation to and from appointments for services covered by Medi-Cal. This includes transportation to medical, dental, mental health, or substance use disorder appointments, and to pick up prescriptions and medical supplies.
 
There are two types of transportation for appointments

• Non-emergency medical transportation (NEMT) is transportation by ambulance, wheelchair van, or litter van for those who cannot use public or private transportation. This requires a Provider Certification Statement (essentially a prescription for transportation). PHC can assist with obtaining this.
• Non-medical transportation (NMT) is transportation by private or public vehicle for people who do not have another way to get to their appointment.

The plan’s responsibility is to get members to their medically necessary Medi-Cal covered services using the least costly method of transportation that meets the member’s needs.
 
Management of transportation operations is in-house at Partnership HealthPlan of California, the managed care provider for Nevada and Placer Counties. All call center staff are local. English and Spanish speakers, with translation line available. Open 7am-7pm Mon-Fri. Weekend and holiday coverage for escalated calls and emergencies.

The scheduling platform is called Kinetik. PHC has direct contracts with the transportation providers.
 
Partnership Transportation Services Team - 866-828-2303
For Providers: Fax 530-351-9055, transportationhelpdesk@partnershiphp.org
For Members: Fax 707-420-7863, mytrip@partnershiphp.org

Web pages

• Home - http://www.partnershiphp.org/Pages/PHC.aspx
• Transportation benefits - http://www.partnershiphp.org/Members/Medi-Cal/Documents/TransportationFlyer_ENG.pdf#search=TRANSPORTATION