LONG TERM CARE OMBUDSMAN SERVICES/ELDER ABUSE PREVENTION - AAA4

AGENCY ON AGING AREA 4 Elder Abuse Prevention / LONG TERM CARE OMBUDSMAN SERVICES/ELDER ABUSE PREVENTION


location_on
local_phone
  • State Crisis Line
    24 Hour
    800-231-4024
  • Fax
    916-376-8914
  • TTY
    800-735-2929
  • Business Line
    916-376-8910

This resource is eligible for electronic referral. 

Long Term Care Ombudsman Services Investigate and work to resolve complaints made by, or on behalf of, individual residents in long-term care facilities. Aforementioned facilities include:
  • Nursing homes
  • Residential care facilities for the elderly
  • Assisted living facilities

All Ombudsman services are provided for free and all complaints are confidential. Long-Term Care Ombudsman representatives assist with issues related to day-to-day care, health, safety, and personal preferences. Problems can include, but are not limited to:
  • Dietary concerns
  • Improper transfer or discharge of a resident
  • Inappropriate use of chemical or physical restraints
  • Medicare and Medi-Cal benefit issues
  • Medical care, therapy, and rehabilitation issues
  • Physical, verbal, mental, or financial abuse
  • Poor quality of care
  • Violation of residents' rights or dignity

Advocacy
The Ombudsman program advocates for nursing home residents and can help resolve concerns. If you have any questions or concerns about your family member’s facility or the way they are being treated, contact the ombudsman program.

Contact the Long Term Care Ombudsman Program
Call: 916-376-8910
Fax: 916-376-8914 
Address: 1401 El Camino Ave. Sacramento, CA 95815

After Hours
If you have an emergency outside of office hours, call the State CRISIS line at 1-800-231-4024 (available 24/7).

Report Abuse in a Long-Term Care Facility
1. Download and complete the Report of Suspected Elder or Dependent Adult Abuse Form SOC341 at https://www.cdss.ca.gov/Portals/9/FMUForms/Q-T/SOC341.pdf
2. Submit it with the Local Law Enforcement SOC341 Cross Reporting Transmittal Cover at https://agencyonaging4.org/wp-content/uploads/2017/08/LocalLawEnforcementSOC341CrossReportingTransmittalCover.pdf

Adult Protective Services (APS)
Contact your local APS office for information or questions about Elder Abuse Prevention. To report abuse, call 1-833-401-0832, and when prompted enter your 5-digit zip code to be connected to APS in your county, 7 days a week, 24 hours a day.

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The Long-Term Care Ombudsman Program is a direct service of the Agency on Aging \ Area 4, designated as the local entity representing the Office of the State Long-Term Care Ombudsman for Planning and Service Area 4 (PSA 4).

Websites: